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# Director of Cloud Operations & Reliability

- **Company:** LexisNexis Risk Solutions
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Microsoft Azure, Cloud Computing, Monitoring of Systems, Reliability Engineering, Google Cloud, Cloud Platform System, System Availability, Grafana, Mttr, Information Technology, Devsecops, Servicenow
- **Published:** October 26, 2026
- **Apply:** https://startup.jobs/director-of-operations-relx-india-pvt-ltd-els-div-c-8839990

## About the Role

· 9+ years of technology operations experience, including 5+ years managing managers and senior technical professionals.

· Bachelor's degree in computer science, Engineering, or related field; advanced degree preferred.

· Deep expertise with public cloud platforms such as Azure, AWS, or Google Cloud.

· Proven experience supporting large-scale, highly available, mission-critical platforms.

· Strong background in Service Reliability Engineering (SRE), platform operations, incident management, and cloud infrastructure.

· Hands-on experience with observability and monitoring tools such as Grafana and ServiceNow.

· Strong understanding of AIDLC/DevSecOps practices, automation, and AI-driven operational solutions.

· Demonstrated ability to lead major incidents, operational governance, risk management, and executive communications.

· Excellent leadership, stakeholder management, strategic planning, and communication skills.

· Strong experience with process improvement, operational governance, budget management, and organizational change initiatives.

## Description

We are seeking a Director of Cloud Operations & Reliability to lead enterprise-wide AI operational excellence for large-scale cloud-native platforms. This leader will be responsible for driving availability, reliability, incident management, observability, automation, technical resiliency and operational maturity while leading high-performing operations and reliability teams. The role partners closely with Engineering, Product, Infrastructure, and Client Engagement teams to ensure resilient, customer-focused service delivery., · Lead 24x7 Global cloud operations for mission-critical applications and platforms, ensuring high availability, reliability, and performance.

· Execute on operational reliability strategies aligned with service level objectives (SLOs) and customer outcomes.

· Serve as a hands-on leader during major incidents, driving incident response, stakeholder communications, root cause analysis, and corrective actions.

· Drive operational excellence initiatives through AI-driven operations, self-healing capabilities, and continuous improvement programs.

· Establish enterprise observability standards and playbooks, practices across applications, and infrastructure for Operations surveillance

· Develop and track key operational metrics, including availability, MTTR, incident recurrence, change success rate, and customer impact reduction.

· Build strong cross-functional partnerships across Engineering, Product, Client Engagement, Security, and Infrastructure teams.

· Lead, mentor, and develop high-performing operations leaders and technical teams while fostering a culture of accountability and continuous improvement.