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# Helpdesk Specialist II Organization

- **Company:** Guidehouse Inc.
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Information Systems, Computer Networks, Databases, Systems Analysis, Network Diagrams, Network Programming, Network Service, Network Administration, Private Branch Exchange (PBX), Software Tools, Software Engineering, Automated Information System (AIS), SC Clearance, Information Technology
- **Published:** October 4, 2026
- **Apply:** https://www.careerbuilder.com/job-details/helpdesk-specialist-ii-san-antonio-tx--7251b184-2754-4c43-a3e2-4a071ed71cc4

## About the Role

* HS Diploma is required.
 * Four years of overall work experience, two years with an Associates degree or zero with a bachelors.
 * US Citizenship is contractually required.
 * Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse. Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred.
 * Security+ Certified OR CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program
 * Ability to work in a 24/7/365 environment including holidays
 * Familiar with Service Desk support methodology

What Would Be Nice To Have:

 * CompTIA A+ certification or equivalent preferred
 * HDI certification or equivalent preferred
 * Relevant technical certifications preferred
 * Familiar with ITIL, 1st Level Support, 2nd Level Support, Accidental Death and Dismemberment (AD&D), Adjudication, Banking Services, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Security+, Corporate Funding, Customer Support/Service, Dental Insurance, Desktop Administration, Employee Assistance Plan, Establish Priorities, Help Desk, ITIL (IT Infrastructure Library), Information Technology & Information Systems, Insurance, Legal, Network Administration/Management, Network Programming, Network Software, Onboarding, PBX (Private Branch eXchange), Prescription Drugs, Problem Solving Skills, Recruiting/Staffing Agency, Regulations, Request for Information (RFI), Research Skills, Secret Clearance, Security Clearance, Software Development, Software Engineering, Systems Administration/Management, Systems Analysis, Technical Research, Technical Support, Tuition Reimbursement, United States Citizen, United States Department of Defense (DoD), Vision Plan, Willing to Travel

## Description

Helpdesk Specialist II (SCA Occupation; Personal Computer Support Technician) will provide advanced technical advice and guidance on company technical software and hardware. What you will be doing (but not limited too):

 * Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
 * Uses automated information systems to analyze routine situations.
 * Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
 * Resolves problems or contacts more senior technical support as necessary.
 * Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
 * Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
 * Maintains network diagrams and circuit records.
 * Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming.
 * Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.