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# HR Systems Coordinator

- **Company:** Virginia Polytechnic Institute And State University
- **Location:** Blacksburg, VA, United States
- **Salary:** $59,000
- **Contract:** Permanent contract
- **Skills:** Applicant Tracking Systems, Software Suite, Microsoft Basic Data Partition, HR Software, Information Technology, Servicenow
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0f94e9e1c779fdc7

## About the Role

* Bachelor's degree in business, information technology, human resources, or related field, or equivalent training and professional experience.
 * Demonstrated experience in a help desk, call center, or IT service management setting providing issue identification, troubleshooting, and resolution.
 * Exceptional customer service skills and demonstrated ability to communicate professionally and courteously across a diverse university community.
 * Ability to exercise excellent judgment, discretion, initiative, and confidentiality when managing sensitive administrative records and PII.
 * Experience utilizing incident management systems (e.g., TeamDynamix, ServiceNow) to manage ticket queues and track vendor escalations., * Experience supporting higher education human resources management systems (e.g., enterprise planning and applicant tracking systems)
 * Experience creating technical procedure documentation, quick guides, or knowledge base articles for end-user training.
 * Familiarity with onboarding compliance tools, system access provisioning, and basic data auditing.
 * Prior experience working in a higher education administrative environment.

## Description

This position serves as the primary technical coordinator resolving operational, access, and functional issues for Virginia Tech's HR application suite-working closely with system vendors, internal enterprise teams, and university end-users to ensure high quality support and continuous documentation maintenance.