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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Supervisory Information Technology Specialist (Customer Support) - **Company:** Department of Defense - **Location:** United States - **Contract:** Temporary contract - **Skills:** Artificial Intelligence, Complex Networks, Databases, Information Technology Operations, Network Administration, Software Engineering, Information Technology, Hardware Infrastructure - **Published:** October 31, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9279752/supervisory-information-technology-specialist-customer-support ## About the Role * Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. * The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles. * This position requires the incumbent to possess, or obtain and maintain, a valid regular or official U.S. Passport. * The duties of this position require the incumbent to possess or obtain a valid US Army in Europe (USAREUR) Driver's License. In order to obtain a USAREUR driver's license you must be in possession of a valid state driver's license. * Appointment to this position is subject to a three year probationary period unless the appointee has previously met the requirements as described in DoDI 1400.25 V3005, Cyber Excepted Service. * This position has a Temporary Duty (TDY) or business travel requirement of 10% of the time. * This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Top Secret/SCI security clearance/access for the duration of employment. A pre-employment and recurring comprehensive background investigation. * The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs is warranted. This position is subject to a pre-employment screening., In order to qualify, you must meet the Experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is . To qualify based on your experience, your resume must describe One Year specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by Providing Information Technology customer support and troubleshooting complex network and system issues; applying Information Technology policies and cybersecurity requirements and planning and coordinating Information Technology operations and personnel; analyzing technical problems, recommending solutions and providing guidance to resolve operational Issues and improve IT Services. * The specialized experience must include, or be supplemented by, information technology-related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: * (1)Attention to Detail - Is thorough when performing work and conscientious about attending to detail. * (2)Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. * (3)Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. * (4)Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendation., Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. ## Description * Performs the full range of supervisory duties for a staff involved in IT customer support activities. * Plans work to be accomplished by subordinates, setting and adjusting short-term priorities, and preparing schedules for completion of work. * Provide ongoing support, resolution of problems, and recovery of operating malfunctions involving various hardware components and software failures. * Provide central operational support for all shared computing equipment and devices attached to the network. * Experience interpreting IT policies, standards, and guidelines; conducting analyses and recommend resolution of complex issues affecting IT systems. * Experience resolving IT and communication systems user trouble tickets, and for providing consulting services to the network administrators, database analysts, for specifically difficult systems configuration problems. * Demonstrated experience planning work to be accomplished by subordinates, setting and adjusting short-term priorities, and preparing schedules for completion of work. * Planning, coordinating and advising internal and external organizations on IT related work efforts, to present information and decision briefings, and to resolve operational problems. * In accordance with DODM 8140.03 and supplemental guidance, the employee must obtain and maintain the following requirements for each Cyber work role except Data, AI, and/or Software Engineering) at the assigned proficiency level: I) within 9 months, * Current DoD Employees: If a current permanent CES employee, you shall be granted administrative return rights. If not a current permanent CES employee, you may be granted administrative return rights if agreed to by your CONUS organization. * In accordance with DoD CES Personnel System Implementation Guidance for Overseas Rotations and Administrative Return Rights, employees must be able to satisfy the rotation requirement and tour limitations in DoD Instruction 1400.25 Volume 1230. * Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only. * Medical and dental care may be provided by host nation providers. The availability and level of care at host nation medical and dental facilities will vary by location. * If an employee brings a child to an overseas location and that child is entitled to attend a DoD school on a space-required basis in accordance with DoDEA Regulation 1342.13, the DoDEA and the Military Department responsible for providing related services will ensure that the child, if eligible for special education, receives a free appropriate public education, including related services pursuant to DoDI 1342.12 and DoDM 1342.12. * If an employee brings an infant or toddler (up to 3 years of age) to an overseas location, and that infant or toddler is entitled to attend the DoDEA on a space-required basis in accordance with DoDEA Regulation 1342.13, then the Military Department responsible for EIS will provide the infant or toddler with the required EIS in accordance with the eligibility criteria consistent with DoDI 1342.12 and DoDM 1342.12. * This position is in the Supervision/Management Work Category at the Full Performance Work Level within the CES Occupational Structure