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# Desktop Support Technician- Central (H)

- **Company:** University of Miami
- **Location:** Miami, FL, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Audio Video Distribution, Computer Networks, Learning Management Systems, Desktop Computing, Network Troubleshooting, Office Suite, Presentation Programs, Computer Equipment, Laptops, User Administration
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=62c575b25e940ddd

## About the Role

* High School Diploma
 * Minimum 1 year of relevant experience required
 * Available to outside standard business hours as needed.
 * Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
 * Teamwork: Ability to work collaboratively with others and contribute to a team environment.

 * Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
*

Any appropriate combination of relevant education, experience and/or certifications may be considered.

## Description

The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The Desktop Support Technician - Central monitors systems and advises senior staff of network application status.

Core Responsibilities:

 * Acts as first point of contact in the problem determination process, for desktop and network issues.

 * Provides quality customer service to all clients in a timely and professional manner.

 * Organizes and prioritizes support requests.

 * Monitors, administers, tracks, and verifies completion of help desk tickets.

 * Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.

 * Prepares, installs, tests, and certifies any desktop configuration, including software drivers.

 * Conducts basic troubleshooting for desktop and laptop computers.

 * Applies migration from the previous PC and executes PC hardware moves.

 * Loads and configures software at desktop.

 * Verifies software is functional and escalates issues.

 * Decommissions any existing hardware that has been replaced.

 * Completes, updates, and closes Service Center tickets.

Adheres to University and unit-level policies and procedures and safeguards University assets.
*

Department Specific Job Functions:

 * Assists faculty, staff, and speakers with the setup and operation of classroom audiovisual equipment, presentation software, and University-supported instructional technologies.

 * Performs routine classroom technology checks to verify that audiovisual equipment and instructional systems are operational prior to scheduled activities.

 * Provides initial troubleshooting of classroom audiovisual systems and refers complex technical issues to senior technical staff as appropriate.

 * Assists with the setup, testing, and technical support of lectures, meetings, and special events, including outside standard business hours as needed.

 * Provides basic support for video conferencing and lecture capture technologies, including Zoom and other University-supported platforms.

 * Coordinates with senior technical staff, central IT personnel, and other support teams on departmental technology issues requiring additional assistance.

 * Assists with user administration and basic technical support of University-supported learning management systems and educational technology platforms.

 * Maintains departmental documentation related to technology services, equipment, systems, and facilities under the guidance of senior technical staff.

 * Assists with maintaining training materials and provides basic user instruction for supported technologies.

 * Maintains accurate departmental technology equipment inventory records in accordance with established procedures.

 * Assists with routine maintenance and troubleshooting of departmental digital signage equipment.

 * Participates in cross-training and knowledge-sharing activities to develop familiarity with desktop support, classroom technology, and audiovisual systems.

 * Provides technical assistance across assigned departmental buildings and facilities as directed.

 * Works on special projects as assigned.

 * Reports equipment failures, recurring technical issues, and potential service disruptions to senior technical staff or departmental management.

Maintains departmental procedures and assists with accurate recordkeeping.
*

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.