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# IT Support Analyst I

- **Company:** Sigma Inc.
- **Location:** Anaheim, CA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Computer Literacy, Microsoft Office, Software Engineering, Computer Equipment
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ec81b3fd8e74a6bf

## About the Role

* The ability to work well with others in a team environment.
 * Knowledge of computer operating systems, hardware, and software.
 * Analytical thinking skills
 * Knowledge of engineering science and technology.
 * Customer service skills
 * Excellent verbal communication skills.

Knowledge, Skills, and Abilities:

 * Excellent verbal and written communications skills, including ability to effectively communicate with internal and external customers.
 * Excellent computer proficiency in Microsoft Office products (Word, Excel, Outlook, and MS Teams).
 * Must be able to work under pressure and meet deadlines, while maintaining a positive attitude.
 * Must be able to provide exemplary customer service.
 * Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
 * Energetic positive attitude.
 * The desire to learn and be a problem solver.
 * Extremely self-motivated with an ability to multi-task.
 * High School diploma or GED required.

Physical Demand:

 * This position regularly requires the abilities of sitting, fingering or manual dexterity, climbing, walking, lifting, grasping, talking, hearing, seeing and repetitive motions.
 * Ability to perform the essential job functions consistently safely.
 * Must be able to lift and carry up to 50 pounds.
 * Must be able to talk, listen and speak clearly in person and on the phone., * Bachelor's (Required), * Microsoft Office products (Word, Excel, Outlook): 3 years (Required)
 * Customer service: 3 years (Required)
 * desk-side support service: 3 years (Required)
 * Imaging/Re-imaging desktop: 3 years (Required)
 * Software installation: 3 years (Required)
 * Document supported system: 3 years (Required)
 * Audio / Visual updates and repair: 3 years (Required)

## Description

* Troubleshoot and repair PCs, printers, and scanners.
 * Ability to support Windows 10 and 11 operating systems.
 * Perform desk-side support service.
 * Imaging/Re-imaging desktop and laptop machines.
 * Software installation, configuration, and troubleshooting.
 * Document supported system and application procedures and processes.
 * Audio / Visual updates and repair, finding and working with vendors for upgrades and maintenance for conference rooms, auditoriums, and executive offices.
 * Working with Infrastructure teams where needed for server-related items.
 * Keep abreast of the latest technologies and proactively look for opportunities to improve service.
 * Ability to work well in a team environment with minimal supervision., * Have you personally troubleshot Windows 10/11 computers in a professional environment?
 * Have you diagnosed and resolved desktop/laptop hardware and software issues for end users?
 * Have you provided direct technical support to employees or customers?