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# IT Support Technician

- **Company:** Elderton State Bank
- **Location:** Elderton, PA, United States
- **Salary:** $36,400 - $53,040
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Information Systems, Issue Tracking Systems, Network Security, Network Troubleshooting, Logical Security, Software Engineering, User Provisioning Software
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dc87005f64f0aa45

## About the Role

* High school diploma or equivalent required; an associate or bachelor's degree in information systems or a related field is preferred.
 * Related experience and training in troubleshooting and technical support.
 * Experience providing customer service and supporting users in a corporate environment.
 * Working knowledge of Windows, Microsoft 365, networking, and other common technologies.
 * Knowledge of banking applications is preferred.
 * Strong problem-solving, communication, organizational, and customer service skills.
 * Commitment to ongoing training and professional development.
 * Awareness of information security and the ability to follow applicable policies and procedures.
 * Ability to travel to all Bank branches.
 * Ability to lift up to 50 pounds.
 * Must reside in Pennsylvania and work in person.

## Description

* Provide technical support to the Bank, its employees, and systems.
 * Diagnose and resolve hardware, software, workstation, printer, and other technology issues.
 * Research technical problems using available information and resources.
 * Install and configure PCs, printers, software, and other hardware.
 * Assist with network troubleshooting and connectivity issues.
 * Support logical security activities, including user provisioning.
 * Document, track, and monitor support requests using the approved ticketing system.
 * Identify and escalate issues requiring urgent attention.
 * Communicate with other departments to report, troubleshoot, and resolve technical problems.
 * Provide training and assistance to Bank employees as needed.
 * Help develop and maintain IT department standard operating procedures.
 * Maintain an accurate inventory of Bank-wide hardware and software.
 * Support security awareness and compliance with Bank policies and procedures.