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# IT Help Desk Associate

- **Company:** Casey Peterson, Ltd
- **Location:** Rapid City, SD, United States
- **Salary:** $43,451.0 - $60,757.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Network Connections, Software Deployment, Information Technology, Laptops
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b1bd3e6c875b100f

## About the Role

* Strong customer service and communication skills.
 * Basic knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and networking concepts.
 * Ability to prioritize tasks and manage multiple requests efficiently.
 * Strong attention to detail and problem-solving abilities.
 * Commitment to professionalism, teamwork, and continuous learning.
 * Associate degree in Information Technology, Computer Science, or related field preferred; equivalent education and experience will be considered. 12, If you're passionate about technology, enjoy helping others, and are ready to grow your IT career, we'd love to hear from you.

## Description

Casey Peterson, LTD is seeking a dependable, service-oriented IT Help Desk Associate to join our Information Technology team. This entry-to-mid-level role is ideal for someone with a strong technical foundation who enjoys solving problems, helping others, and building a career in IT. The position focuses on first-line technical support, troubleshooting, workstation deployment, and assisting with day-to-day technology operations across our growing accounting and advisory firm., * Troubleshoot hardware, software, network connectivity, Microsoft 365, and firm-specific applications.

 * Set up, image, deploy, and maintain workstations, laptops, and peripheral devices.
 * Assist with software installations, updates, and routine system maintenance.
 * Support employee onboarding and technology-related training.
 * Document technical issues and resolutions while maintaining accurate records.
 * Escalate complex technical issues to senior IT staff as needed.
 * Help maintain a positive technology experience for employees throughout the firm. 12