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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support I (Branchburg, NJ)- 3rd Shift - **Company:** Everon, LLC - **Location:** Branchburg, NJ, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Programming, Microsoft Office - **Published:** June 2, 2026 - **Apply:** https://dejobs.org/x/x/5770415BBC4D4058B343B37BEAA52BAF/job/ ## About the Role * Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet. * Knowledge of company functions is essential to this position., * Excellent time management, planning and forward-thinking skills. * Self-motivated and a professional attitude. * Excellent communication, listening, and telephone skills. * Excellent teambuilding, customer service, and interpersonal skills. * Must possess good decision making, problem analysis, and negotiating skills. * Must be very organized and detail oriented. * Technical alarm programming, maintenance and installation skills helpful. * Occasional need for creativity, mentoring, and training skills. * Continuous use of discretion is necessary. * Typing of 30 wpm. ABILITIES: * Ability to perform clerical duties. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine reports and correspondence. * Ability to speak effectively before groups of customers or employees of organization. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. * Ability to deal with problems involving several concrete variables in standardized situations., * High school diploma or General Education Degree (GED) and one year field work in the alarm industry or equivalent time as a Help Desk Level I. * One year experience with Ademco products or similar control products is preferred. * Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English CERTIFICATES, LICENSES, REGISTRATIONS: * NBFAA Level I certificate is preferred. ## Description * To perform this job successfully, the Technical Support Representative I may be expected to perform some or all of the duties listed. * Assist customers with technical questions. * Assist technicians with technical questions. * Upload and download programming changes. * Train and assist less experienced or new employees. * Schedule service calls. * Call dispatchers regarding service calls. * Field questions from customers whose calls have been misdirected. * Position requires weekend, holiday and shift work and may require mandatory overtime. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [WeAreDevelopers LIVE - Gaps in CSS, EU Accessibility Act and more!](https://www.wearedevelopers.com/videos/1314-wearedevelopers-live-gaps-in-css-eu-accessibility-act-and-more) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)