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# Software Support Technician

- **Company:** CAMP Systems International, Inc.
- **Location:** Merrimack, NH, United States
- **Salary:** $54,080 - $62,400
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Artificial Intelligence, Microsoft Outlook, Client Server Models, Microsoft Dynamics GP, Microsoft Office, Microsoft Servers, Oracle Databases, Software Maintenance, QuickBooks (Software), Software Engineering, Software Systems, SQL Databases, Software Troubleshooting
- **Published:** October 31, 2026
- **Apply:** https://diversityjobs.com/career/18793142/Software-Support-Technician-New-Hampshire-Merrimack

## About the Role

* Associate degree or equivalent from a two-year college/technical school; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience
 * Exposure/experience in preparing and presenting basic software training information
 * Demonstrates a positive, adaptable attitude toward AI-enabled tools and automation, with a willingness to learn and apply them to improve customer support, troubleshooting, and operational efficiency
 * Knowledge and/or experience of aviation industry a plus
 * Bilingual a big plus (Spanish preferred)
 * Must possess the ability to read, analyze and interpret technical procedures and understand general business correspondence and effectively present information and respond to questions via multiple methods of communication to both internal and external stakeholders
 * Knowledge of and/or experience in accounting processes
 * Knowledgeable in current networking standards
 * Familiar with system administration
 * Fluent with Microsoft Server and Windows operating systems.
 * Knowledge of accounting systems a plus (i.e., Quick Books, Great Plains)
 * Knowledge of client/server software systems, SQL, and Oracle database systems a plus
 * Intermediate to advanced knowledge of Microsoft Office including Outlook and Excel
 * Hardware/Software troubleshooting experience in environments servicing local and remote users

## Description

* Troubleshoot, diagnose, identify, and resolve software issues by means of research, testing and remote screen sharing.
 * Provide Tier I support answering the help desk phone line and email for all incoming service requests; includes the Emergency Support line.
 * Provide answers directly to clients by identifying problems, researching answers, and guiding client through corrective steps quickly, clearly, and jargon-free.
 * Escalates incidents to Senior Support Engineers and alert manager of priorities and problems.
 * Consult customers on the ideal use of the software based on best practice and customer business processes.
 * If unable to provide the solution, collect and document necessary information for appropriate specialist to address. Follows through all calls and issues until resolved.
 * Create and maintain working documents which includes processes, procedures, FAQs, and known errors, etc.- contributing to a working knowledgebase.
 * Adheres to Software Maintenance Agreement timelines and requirements.
 * Assists other help desk Technicians as needed
 * Other duties may be assigned