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# End User Services Coordinator

- **Company:** General Dynamics Electric Boat
- **Location:** North Kingstown, RI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Issue Tracking Systems, Microsoft Office, Microsoft Software, Information Technology
- **Published:** October 31, 2026
- **Apply:** https://diversityjobs.com/career/18802216/End-User-Services-Coordinator-Rhode-Island-North-Kingstown

## About the Role

Required:

 * High school diploma or GED, or successful completion of a two-year technical/training program in information technology or similar.
 * 2-8 years of experience in computer or technical support.

Preferred:

 * CompTIA A+ Certification
 * Experience in Microsoft 365 and cloud-based collaboration
 * Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications

Skills

 * The ability to work independently and as a member of functional work teams
 * Ability to prioritize and multitask assigned issues in a fast-paced work environment
 * Knowledge of Microsoft products
 * Ability to read and interpret written instructions
 * Customer Service skills

## Description

Providing EndUser IT Support and managed service provider oversight for End User Services

 * Interfacing effectively with EB user community, management, and contracted IT service providers
 * Ensure compliance with organizational policies and procedures
 * Responding to user inquiry on service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, software updates, ect)
 * Responds to telephone, email, and on-line requests for technical support.
 * Documents, tracks, and monitors service tickets using applicable systems and tools.
 * Coordinate with other teams or departments to resolve service tickets as applicable.
 * Escalate unresolved issues
 * Support IT TechStop operations at Quonset Point Shipyard

This position is located at our Quonset Point Shipyard facility. This role is 100% on-site. 2nd Shift.