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# IT Support Technician

- **Company:** Tgw Systems Inc.
- **Location:** Grand Rapids, MI, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Desktop Computing, IBM ViaVoice, Windows Search, NT File System (NTFS), Azure Active Directory, Software Engineering, Office365, Tablet Computers, Information Technology, User Accounts
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f1411621ac818821

## About the Role

Education: Associate's degree in Computer Science or related field, and/or equivalent IT work experience.

Experience: Minimum one (1) to three (3) years of experience in a technical support, help desk, or IT support role.

Skills & Abilities

 * Strong knowledge of Microsoft Windows operating systems.
 * Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive).
 * Strong troubleshooting and problem-solving skills.
 * Excellent written and verbal communication abilities.
 * Ability to document procedures and technical solutions clearly.
 * Strong organizational skills and attention to detail.
 * Basic understanding of Microsoft Entra ID (Azure AD), Active Directory, NTFS Permissions, and Domain Services.
 * Experience working in a ticketing or service management system preferred.
 * Familiarity with endpoint management tools and device deployment processes preferred.
 * Industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals preferred.

Physical Requirements

 * Ability to remain stationary at a desk for prolonged periods of time.
 * Ability to go to site frequently and move safely around industrial and/or warehouse environment.
 * Ability to lift and carry supplies up to 25 pounds at a time.
 * Ability to operate computers, tablets, phones, and other electronic devices.
 * Ability to communicate with others verbally and in writing, on a frequent basis.
 * Ability to tolerate exposure to job site temperature fluctuations due to seasonal weather in geographic region.

## Description

* Provide friendly and professional technical support to end users in person, via voice and video calls, and through written communication.
 * Troubleshoot and resolve hardware, software, printer, and peripheral device issues.
 * Install, configure, maintain, and repair desktop computers, laptops, and related equipment.
 * Create, modify, and disable user accounts while ensuring appropriate access permissions.
 * Support Microsoft Windows desktop environments and standard business applications.
 * Assist with new employee onboarding, including workstation setup and technology orientation.
 * Perform routine maintenance, updates, and monitoring of IT systems and equipment.
 * Create and maintain user guides, documentation, and knowledge-base articles.
 * Escalate complex issues to senior IT staff when necessary.
 * Performs other duties as assigned.