> Markdown version of [/jobs/ext/4484291-servicenow-knowledge-management](https://www.wearedevelopers.com/jobs/ext/4484291-servicenow-knowledge-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ServiceNow Knowledge Management

- **Company:** System One
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $133,931.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Knowledge Management, User-Centered Design, Servicenow
- **Published:** October 17, 2026
- **Apply:** https://www.thejobnetwork.com/job/3ec21100-74da-4539-b89c-c6b66393ca4c/servicenow-knowledge-management

## About the Role

We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management environment. This role will be part of the Knowledge Management team and will play a key role in building a centralized, scalable knowledge base that supports both internal users and external partners.

This is an exciting opportunity to help shape a growing ServiceNow Knowledge Management function from the ground up. The ideal candidate will bring hands-on experience with ServiceNow Knowledge Management, knowledge governance, content strategy, workflow development, and stakeholder engagement., * Bachelor's degree in Marketing, Business, Design Strategy, or a related field, or equivalent combination of education and experience.

 * 5+ years of ServiceNow experience.
 * Hands-on experience with ServiceNow Knowledge Management and Knowledge Base functionality.
 * Experience establishing and managing knowledge management frameworks, processes, and governance.
 * Experience creating content standards, templates, workflows, and review processes.
 * Strong technical content management and documentation skills.
 * Excellent communication, presentation, and stakeholder management skills.
 * Ability to work independently while collaborating across multiple teams and levels of the organization., * Knowledge Management Institute (KMI) certifications or other knowledge management certifications.
 * ServiceNow certifications.
 * Experience implementing or maturing enterprise knowledge management programs.
 * Human-centered design, customer experience, product strategy, or process improvement experience.
 * Healthcare industry experience is welcome but not required.

Environment

 * ServiceNow is a relatively new platform within the organization.
 * Several processes and tools are being consolidated into ServiceNow.
 * The initial focus will be internal-facing knowledge content, with expansion to external-facing content over time.
 * Opportunity to establish and influence long-term knowledge management practices within the organization.

## Description

Job Title: ServiceNow Knowledge Management Type: 9-month Contract Compensation: $64.39 per hour Work Model: Hybrid, * Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment.

 * Create, organize, and maintain documentation that supports internal users and external plan partners.
 * Migrate existing content into ServiceNow and develop new knowledge content as needed.
 * Establish knowledge management standards, templates, workflows, and governance processes.
 * Define content ownership, review cycles, and ongoing maintenance practices.
 * Create and organize repositories and structures to support knowledge accessibility and usability.
 * Support ServiceNow Knowledge Management module configurations and related customizations.
 * Leverage ServiceNow capabilities to improve self-service experiences, answer user questions, and reduce support ticket volume.
 * Develop documentation to support business processes being consolidated into ServiceNow.
 * Partner with cross-functional stakeholders to understand business challenges, align priorities, and drive adoption of knowledge management practices.
 * Communicate processes, recommendations, and progress updates to leadership and key stakeholders.
 * Champion a customer-focused approach by ensuring information is accurate, current, and easily accessible.
 * Track the effectiveness of knowledge management initiatives and recommend continuous improvements.