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# ERP Support Specialist

- **Company:** Millerbernd Manufacturing Company
- **Location:** Winsted, MN, United States
- **Experience:** Experienced
- **Salary:** $67,808.0 - $80,829.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Business Software, Business Systems, Data Validation, Microsoft Office, SQL Databases, Data Import/Export, Information Technology, Epicor ERP
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fa73236a9228e961

## About the Role

(In compliance with Minnesota Pay Transparency Law, this range reflects the anticipated compensation for this role. Actual pay may vary based on experience, education, and other factors.), * Preferred candidates will have an Associates or Bachelors degree in Information Technology, Business, Accounting or a related field

 + Other combinations of formal training and experience will be considered
 * 2+ years of ER support, business systems support or application support experience
 * Epicor Kinetic ERP experience
 * Reporting and analytical skills
 * BAQ development experience
 * SQL query fundamentals
 * Microsoft suite proficiency, Applicants must be authorized to work in the U.S. We are unable to sponsor or assume sponsorship of employment visas.

## Description

* User support and troubleshooting
 * Business Process Support
 * Reporting and Analytics Development
 * UI/Integration Support

As an ERP Support Specialist, you will:

 * Provide first and second-level support for Epicor Kinetic ERP users
 * Investigate, troubleshoot, and resolve ERP-related issues
 * Analyze root causes and recommend corrective actions
 * Escalate complex issues to internal IT resources, Epicor support, or third-party consultants as needed
 * Maintain support documentation and knowledge base articles
 * Assist users with understanding ERP functionality and best practices
 * Identify opportunities to improve business processes through system utilization and automation
 * Work with department leaders and analysts to gather reporting requirements
 * Support data analysis and operational decision-making
 * Create and maintain user guides, procedures, and training materials
 * Conduct ERP training sessions for new and existing employees
 * Support user adoption initiatives during system changes and upgrades
 * Promote standard business processes and ERP best practices
 * Gather and document business requirements for system improvements
 * Assist in testing new functionality, configurations, and upgrades
 * Participate in ERP implementation projects and continuous improvement initiatives
 * Support UI customizations and workflow improvements
 * Assist with monitoring and troubleshooting ERP integrations
 * Support data exchanges between the ERP and other business applications
 * Participate in testing integration enhancements and updates
 * Assist with maintaining accurate ERP data
 * Support data import and cleanup activities using Epicor tools such as DMT
 * Perform data validation and auditing as assigned