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# IT Field Support Engineer in Altoona

- **Company:** Energy Jobline
- **Location:** Altoona, PA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Outlook, Computer Networks, Desktop Computing, Issue Tracking Systems, Local Area Networks, Microsoft Office, Networking Basics, TCP/IP, Wi-Fi Technology, Software Troubleshooting, Laptops, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://www.energyjobline.com/job/it-field-support-engineer-altoona-32120762

## About the Role

* 1-3 years of experience in L1 IT Support or Service Desk Support.
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 * Experience working with ticketing tools such as ServiceNow, Jira, or similar platforms.
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 * Basic knowledge of Windows OS, hardware, and software troubleshooting.
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 * Familiarity with Microsoft Office 365 and Active Directory.
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 * Basic understanding of networking concepts such as TCP/IP, LAN, and Wi-Fi.
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 * Good communication, customer service, and problem-solving skills.
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## Description

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 * Provide first-level IT support to end users via phone, email, or ticketing system.
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 * Create, update, track, and close tickets using a ticketing tool.
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 * Troubleshoot basic hardware, software, and Windows OS issues.
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 * Assist users with password resets, account access, and login issues.
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 * Support desktops, laptops, printers, Microsoft Office 365, and Outlook.
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 * Troubleshoot basic network connectivity issues, including LAN and Wi-Fi.
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 * Escalate unresolved issues to L2 or L3 support teams.
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 * Follow up on open tickets and ensure timely resolution within SLA.
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 * Maintain proper documentation of incidents and service requests.
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