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# Desktop Support

- **Company:** TEKSYSTEMS INC.
- **Location:** Cambridge, MA, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Connectivity Problems, Information Technology, Laptops
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3474066001&tx=FP4138FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 2+ years of Desktop Support experience
 * Strong Windows OS expertise
 * Experience supporting Windows 10/11, including installation, configuration, troubleshooting, and optimization, * High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or a related field is preferred.
 * Experience supporting Windows operating systems and Microsoft Office applications.
 * Familiarity with desktop, laptop, printer, and other end-user hardware support.
 * Strong troubleshooting and analytical problem-solving skills.
 * Excellent communication and customer service skills.
 * Ability to work independently while managing multiple priorities., * Experience supporting macOS environments.
 * Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar technical certifications.
 * Previous experience working in a corporate desktop support or help desk environment.

## Description

Our client is seeking a Desktop Support Technician to provide onsite technical support for hardware, software, and network-related issues. This individual will be responsible for troubleshooting and resolving IT problems while delivering exceptional customer service to end users. The role serves as a key liaison between the IT team and employees, ensuring minimal business disruption and a positive support experience., * Respond to service requests and incidents via phone, email, ticketing systems, and in-person support.

 * Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, and peripheral equipment.
 * Install, configure, upgrade, and maintain hardware and software.
 * Assist end users with application, operating system, and network connectivity issues.
 * Document support activities, resolutions, and updates within the ticketing system.
 * Escalate complex issues and collaborate with other IT teams as needed.
 * Provide guidance and training to users on IT best practices and procedures.
 * Maintain inventory of IT assets and support compliance with company security standards.