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# Technical Support Specialist

- **Company:** Banner & Witcoff, Ltd.
- **Location:** Washington, DC, United States (Remote available)
- **Experience:** Starter
- **Salary:** $55,000 - $75,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Issue Tracking Systems, Microsoft Office, Windows Servers, Networking Basics, Windows Domain, Mobile Os
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e96124ea3ddf55ea

## About the Role

Banner Witcoff's Washington, D.C. office is seeking a full-time Technical Support Specialist. The Technical Support Specialist must be able to work independently in a fast-paced environment and be able to manage multiple tasks on a daily basis. The Specialist must be detail oriented, have strong interpersonal and communication skills, and be a team player. This position provides on-site deskside support requiring a minimum of 3 days per week in office with eligibility to work remotely 2 days per week. Hours for this role will be 11:00am ET to 7:00pm ET time., * Ability to perform detailed troubleshooting and resolve complex technical issues.

 * Strong interpersonal skills required to communicate with other Technology team members and end users, including the ability to listen and understand situations, problems and solutions.
 * Strong organization skills, including the ability to research issues and solutions, prioritize and independently work on several issues at one time.
 * Ability to communicate ideas in user-friendly language.
 * Detail oriented and self-starter.
 * Demonstrated ability to provide exceptional customer service.
 * Experience working in a team-oriented, collaborative environment.
 * Must be able to communicate and interact with all levels of attorneys, staff, clients, and vendors., * 1-3+ years technology support experience preferred.
 * Experience working in technology support for a law firm or professional services firm preferred.
 * Proficiency in Windows 10 and Office 365, Windows 11 a plus.
 * Familiarity with end user hardware troubleshooting and network concepts.
 * Experience troubleshooting printers, including maintenance and support is a plus.
 * Experience with setup, monitoring and troubleshooting Video teleconferencing is a plus.
 * Experience with Windows Servers and Active Directory Domain is a plus.
 * Proficiency in mobile operating systems (iOS and Android) and devices is a plus.

## Description

* Provide deskside support for various applications, including MS Office Suite, Windows, Internet, Intranet, email, and legal specific applications.
 * Provide deskside support on various hardware, including laptops, desktops, monitors, printers, telephones, mobile devices, and other peripherals.
 * Provide support for all personnel and/or clients via phone, email and in person.
 * Diagnose and resolve technical hardware, software and phone issues. Proactively research unresolved issues using all available resources.
 * Record all calls in the ticketing system and maintain complete ownership of each ticket, following department escalation protocols if an issue cannot be resolved in a timely manner.
 * As the first level of contact, prioritize calls, tickets and manage escalation workflow procedures as needed.
 * Maintain working knowledge of all Firm deployed applications.
 * Installation of pre-approved software and hardware, including imaging and configuring new and warranty machines.
 * Maintain distribution pool of loaner laptops and other equipment.
 * Assist in system related maintenance as requested, and aid in testing new or upgraded applications.
 * Set up and troubleshoot issues for video teleconferences and meeting presentations.
 * Provide holiday support, weekend or evening support coverage if/when needed.
 * Must maintain consistent performance with minimal absence and unapproved leave.
 * On-Call participation is a requirement of this role.
 * Other duties and special projects as assigned.