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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support III - **Company:** JPMorgan Chase & Co. - **Location:** Wilmington, DE, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Server Applications, Databases, Monitoring of Systems, Web Servers, JQuery, Python (Programming Language), Scripting, Grafana, Information Technology, Splunk, Servicenow, Programming Languages - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d892382ddf9828a6 ## About the Role * 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud * Experience in observability and monitoring tools and techniques * Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework * Experience in a production / application support engineering role. * Experience of production management monitoring tools - e.g. Splunk, Grafana, APICA, etc. * Experience with web front end development frameworks such as JavaScript, Python, JQuery, etc. * Experience administering application servers, web servers, and databases. Experience working in an Agile development environment. * Able to prioritize and manage workload and communicate issues clearly. Strong sense of ownership and pride in the work you do - taking accountability for the accuracy and completeness of assigned work and results. * Strong analytical and problem-solving skills. Preferred qualifications, capabilities, and skills * Experience with one or more general purpose programming languages and/or automation scripting * Working understanding of public cloud * Knowledge of the ServiceNow platform; ServiceNow Certified System Administrator is preferred but not essential. * Effective verbal and written communication skills. Strong improvement mindset. * Ability to work in a fast-paced team environment, balancing competing priorities/tasks. * Ability to learn new technologies or technology concepts quickly. Demonstrates a client-focused and team-oriented mindset - able to work effectively in a collaborative, team-oriented environment. ## Description Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience., * Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm * Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability * Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools * Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders * Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure * Install/upgrade/manage APIs for the various systems that interact with ServiceNow. * Improving performance and configuration by utilizing ServiceNow best practices and work closely with Product owners, Developers and Support teams for Critical applications. * Troubleshoot complex code issues and suggest or provide solutions. Automate, monitor and maintenance of systems in a distributed, enterprise environment. * Ensure environment performance, reliability and availability. Exploring new technologies to optimize the delivery and reliability of automation. * Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations. * Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency and provide off hours support (on a rota-basis) as part of the team on-call rotation that includes one weekend a month. ## Related Videos - [Enterprise-Cloud-Native - Fast-Paced Development & Deployment in a Highly Secure Banking Environment](https://www.wearedevelopers.com/videos/671-enterprise-cloud-native-fast-paced-development-deployment-in-a-highly-secure-banking-environment) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [WeAreDevelopers LIVE - the weekly developer show with Chris Heilmann and Daniel Cranney](https://www.wearedevelopers.com/videos/1309-wearedevelopers-live-the-weekly-developer-show-with-chris-heilmann-and-daniel-cranney) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)