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# Guest Service Agent/Front Desk Agent

- **Company:** AMOLIKA DEERFIELD BEACH LLC
- **Location:** Deerfield Beach, FL, United States
- **Salary:** $31,200.0 - $35,360.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Data Logging
- **Published:** October 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a26ffe4830bfcdf7

## About the Role

* College course work in related field helpful.
 * Experience in a hotel or a related field preferred.
 * High School diploma or equivalent required.
 * Computer experience required.
 * Customer Services experience preferred.

Physical Requirements

 * Flexible and long hours sometimes required.
 * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
 * Ability to stand during entire shift.

General Requirements

 * Maintain a warm and friendly demeanor at all times.
 * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service oriented manner.
 * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
 * Must be able to multitask and prioritize departmental functions to meet deadlines.
 * Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

## Description

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy., * Attend all hotel required meetings and trainings.

 * Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
 * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
 * Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
 * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
 * Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems, as necessary.
 * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
 * Must be able to cross-train in other hotel related areas.
 * Must be able to maintain confidentiality of information.
 * Must be able to show initiative, including anticipating guest or operational needs.
 * Perform other duties as requested by management.

Fundamental Requirements

 * Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
 * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
 * Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
 * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
 * Review Front Office log and Trace File daily.
 * Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
 * Follow all cash handling and credit policies.
 * Be aware of all rates, packages and special promotions as listed in the Red Book.
 * Be familiar with all in-house groups.
 * Be aware of closed out and restricted dates.
 * Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
 * Be familiar with hospitality terminology.
 * Have knowledge of emergency procedures and assist as needed.
 * Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
 * Use proper two-way radio etiquette at all times when communicating with other employees.
 * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
 * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
 * Be able to complete a bucket check, room rate verification report, and housekeeping report.
 * Balance and prepare individual paperwork for closing of shift according to hotel standards.
 * Maintain and market promotions and guest programs.
 * Maintain a clean work area.
 * Assist guests with safe deposit boxes.