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# IT Operations Analyst

- **Company:** Qualis1 Inc
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, Information Technology Operations, Network Monitoring, Information Technology, Servicenow
- **Published:** October 1, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=66bb92c6dbdfb2d1

## About the Role

* 3-5 years of experience in IT Operations, NOC, Service Operations, or a similar role.
 * Experience with incident management and IT service management.
 * Hands-on experience with ServiceNow or a similar ITSM platform.
 * Experience monitoring network, systems, applications, or infrastructure alerts.
 * Understanding of incident escalation and working with L2/L3 support teams.
 * Good understanding of ITIL/ITSM processes.
 * Strong communication and documentation skills.
 * Ability to work in a fast-paced operations environment and respond to incidents in a timely manner.

Preferred Experience

 * Experience participating in major incident or outage bridge calls.
 * Experience with network/system monitoring tools.
 * Knowledge of batch/job monitoring.
 * Experience working with technology vendors.
 * Experience maintaining Knowledge Base articles and operational procedures.

## Description

The ideal candidate will monitor network and system alerts, manage incidents in ServiceNow, coordinate with technical support teams, and help ensure critical IT services remain available., * Monitor network, systems, applications, and infrastructure using monitoring tools.

 * Review alerts, identify issues, and take appropriate initial action.
 * Create, update, and manage incidents in ServiceNow.
 * Escalate incidents to L2/L3 technical teams when required.
 * Participate in incident/technical bridge calls during major outages.
 * Coordinate with internal IT teams and vendors to resolve incidents.
 * Provide timely updates and communication during service outages.
 * Monitor critical applications, batch jobs, and scheduled processes.
 * Verify startup and shutdown procedures for critical applications.
 * Maintain and update Knowledge Base (KB) documentation and troubleshooting procedures.
 * Follow established IT operations, incident management, and escalation procedures.
 * Assist with change and vendor coordination when required.