> Markdown version of [/jobs/ext/4487493-infrastructure-analyst-mac-operations-support](https://www.wearedevelopers.com/jobs/ext/4487493-infrastructure-analyst-mac-operations-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Infrastructure Analyst Mac Operations Support

- **Company:** M&T Bank
- **Location:** Buffalo, NY, United States
- **Experience:** Experienced
- **Salary:** $74,600.0 - $124,400.0
- **Contract:** Permanent contract
- **Skills:** Macintosh Computers, User Authentication, Virtual Private Networks (VPN), Software Deployment, Enterprise Software Applications, Software Troubleshooting, Peripherals, Microsoft InTune, Casper Suite
- **Published:** October 1, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3418310596&tx=UT5753TTI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Mac Operations Support requires advanced enterprise macOS and Jamf expertise, demonstrated ownership of complex incidents and escalations, strong troubleshooting and root-cause-analysis skills, and the ability to serve as a technical liaison between frontline support and Mac Engineering, * Advanced macOS troubleshooting across hardware, OS, applications, authentication, networking, VPN, peripherals, and security tooling.

 * Strong Jamf expertise, including enrollment, policies, application deployment, device status, Self Service, and troubleshooting failed configurations. Your internal Mac training discussions specifically identify Jamf as a core troubleshooting and management platform.
 * Working knowledge of Intune/Entra registration, platform SSO, endpoint security agents, VPN, DLP, and enterprise application deployment .
 * Ability to troubleshoot complex or recurring issues rather than simply escalate them.
 * Ability to perform root-cause analysis, recognize incident patterns, validate fixes, and recommend permanent solutions., * Minimum of 6 years' higher education and/or work experience
 * Enterprise endpoint/desktop support experience.
 * Substantial macOS enterprise support experience.
 * Demonstrated experience supporting Macs through an enterprise MDM platform, preferably Jamf.
 * Experience working escalations and complex incidents in a large enterprise environment.
 * Prior experience reading and digesting technical information
 * Detail-oriented
 * Strong written and verbal communication skills
 * Prior experience communicating technical information within a team and to immediate manager
 * Strong customer focus, including ability to manage customer needs and multiple work priorities

Education and Experience Preferred:

 * Bachelor's degree in technology-related field
 * 4-6+ years of enterprise endpoint/desktop support experience.
 * 2-3+ years of substantial macOS enterprise support experience.
 * Apple Certified Support Professional
 * Apple Certified IT Professional
 * Relevant Jamf training/certification
 * Minimum of 7 years' higher education and/or work experience
 * Certifications or special training in related technologies

## Description

Operational ownership

 * Own complex Mac incidents and escalations from initial triage through resolution.
 * Serve as an escalation point for Level I/II TechSquad technicians.
 * Manage or help oversee the specialized Mac support queue.
 * Coordinate directly with Mac Engineering and other technical teams when an issue requires engineering involvement.
 * Track recurring problems and convert successful resolutions into KBs, procedures, and standardized fixes.

Leadership / SME expectations

 * Mentor Level I/II technicians and provide Mac troubleshooting guidance.
 * Develop and maintain Mac knowledge articles and operational documentation.
 * Lead investigations into high-impact or recurring Mac incidents.