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# Desktop Support

- **Company:** TEKSYSTEMS INC.
- **Location:** McLean, VA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Diagnostic Tools
- **Published:** October 25, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3472064802&tx=JT9789TTT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Desktop, Support, Active directory, Windows

## Description

Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.

Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.

Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.

Be familiar with and follow team policies, processes and procedures.

Provide technical support and assist IT customers in the use of hardware and software.

Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.

Image and configure workstations in accordance with client's standard operating procedures.

Provide technical support to board members and corporate officials for the client provided hardware devices and software as needed.

Provide infrequent hands on support to other departments during implementations and problem resolution.

Provide timely and accurate updates to client's incident, request and problem management system.

Serve on-call shift as assigned.