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# Technical Support Analyst

- **Company:** Trimble Inc.
- **Location:** United States (Remote available)
- **Salary:** $55,000.0 - $75,600.0
- **Contract:** Permanent contract
- **Skills:** HTML, Java (Programming Language), JavaScript (Programming Language), Microsoft Windows, Application Programming Interfaces (APIs), Android Software Development, Apple IOS, JIRA, C Sharp (Programming Language), Data Transmissions, Database Queries, Linux, Python (Programming Language), Log Analysis, Microsoft Servers, Software Engineering, SQL Databases, Web Services, Extensible Markup Language (XML), Scripting, ReactJS, Software Troubleshooting, SOAPAPI, Wireless Devices, AngularJS
- **Published:** October 22, 2026
- **Apply:** https://diversityjobs.com/career/18737644/Technical-Support-Analyst-Ohio

## About the Role

* Bachelor degree or equivalent practical experience in a technology-related field.
 * Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems.
 * Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages.
 * Hands-on experience navigating and supporting various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers.
 * Excellent written and verbal communication skills with the ability to explain complex concepts to technical and non-technical audiences.

Bonus Points For:

 * Prior experience utilizing Jira software, CRM casing tools, or working within the Software Development Life Cycle (SDLC).
 * Hands-on background with mobile communications, wireless devices, or device log analysis.
 * Domain knowledge or operational experience within the transportation and logistics industry.
 * Familiarity with REST/SOAP APIs, Web Services, or languages like Java, C#, Python, JavaScript, Angular, or React.

## Description

In this role, you will serve as a vital technical conduit between commercial clients and internal development teams, taking ownership of deep root-cause troubleshooting and directly shaping the quality, reliability, and functionality of essential transportation management software., * Investigate, troubleshoot, and resolve hardware, software, and TMS solution issues using CRM and casing platforms.

 * Partner directly with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution.
 * Deliver an outstanding customer support experience across phone, email, web, and chat channels while meeting team SLAs and KPIs.
 * Analyze device logs, database queries, and system behaviors to perform thorough root cause analysis on complex technical issues.
 * Recommend improvements for business processes, technical support tools, research approaches, and internal documentation., * Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
 * Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Technical Support Analyst, Technical Support Engineer, TMS Support, Transportation Management Systems, SQL, Software Troubleshooting, Root Cause Analysis, Application Support, APIs, Customer Support, Remote Jobs, At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone
can thrive.
Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing
they make us stronger
and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all
backgrounds and
advancing opportunities while embracing race, color, gender identity, sexual orientation, religion,
disability, veteran
status, or any other protected and diverse characteristic. We are committed to offering our candidates
and employees
with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in
accordance with
applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see
Trimble's Code of Business Conduct and Ethics at
https://investor.trimble.com, under
Governance Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By
actively listening,
asking questions, and taking intentional actions, we cultivate a culture that provides equitable
opportunities for
everyone to contribute and grow.
Candidate Privacy Notices by Country

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and state-specific labor law posters.

If you need assistance or would like to request an accommodation in connection with the application
process, please
contact careers@trimble.com.