> Markdown version of [/jobs/ext/4488422-technician-1-help-desk-support](https://www.wearedevelopers.com/jobs/ext/4488422-technician-1-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technician 1 - Help Desk Support - **Company:** Maximus, Inc. - **Location:** Charleston, WV, United States (Remote available) - **Experience:** Starter - **Salary:** $37,398.0 - $44,782.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Desktop Computing, Image Management, Issue Tracking Systems, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Software Maintenance, Remote Access Technology, Remote Desktop Services, Laptops - **Published:** October 31, 2026 - **Apply:** https://dejobs.org/x/x/47621B249BFF43A781D11B68F1DCF8BD/job/ ## About the Role '- High School diploma or equivalent with 0-2 years of experience. * May have additional training or education in area of specialization. * Works on assignments that are routine in nature, with responsibilities easily learned on the job. * Acquires job skills and learns applicable policies and procedures to complete routine tasks. * Able to read, understand & perform assignments within prescribed guidelines. * Communicates routine information in a clear and accurate way with internal & external contacts. Job-Specific Minimum Requirements: * High School diploma or equivalent with 1+ year of experience. * Shift schedule for this role is 10:45 AM - 7:00 PM Eastern Time. However, candidates must be available to work Monday-Friday, 7:00 AM-7:30 PM EST. * Strong verbal and written communication /customer service skills. * Strong analytical and problem-solving skills. * Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. * Highly detail-oriented, organized, timely, and customer service-oriented. * Ability to work well independently and in a team setting. * Must be able to successfully complete the CMS client vetting process as a condition of employment. * Adaptable, flexible and able to deal with ambiguity and change. * Excellent oral and written communication and customer service skills. * Excellent attention to detail and good analytical skills. Preferred Skills and Qualifications: * May have additional training or education in area of specialization. * Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies. * Experience with and/or ability to use call center telephony equipment. * Experience in customer support or call center support. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project). * Government experience preferred. #techjobs #clearance #veteransPage #LI-remote ## Description * Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. * Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices. * Install and support a variety of PC operating systems. * Diagnose, resolve, and follow up on issues relating to various user concerns. * Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users. * Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository. * Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level. * Serve as a technical liaison to project managers as needed. * Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. * Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations. * Perform other duties as may be assigned by management. Job-Specific Essential Duties and Responsibilities: * Diagnose, resolve, and follow up on issues relating to various user concerns. * Provide remote support and resolve issues for users whom may be at remote offices or home office users. * Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository. * Assist in troubleshooting advanced technical issues within the network and telecommunications environments. * Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment. * Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations. * Identify areas deserving attention in the technical support environment, and consult with management. * Ensure tickets are accurately documented and resolved in a timely manner. * Work within the team framework created by management and work with team members on assigned projects. * Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.