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# Salesforce Service Cloud Architect

- **Company:** Capgemini
- **Location:** Chicago, IL, United States
- **Salary:** $101,140.0 - $182,624.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Cloud Services, Salesforce.Com, Tableau (Software)
- **Published:** October 29, 2026
- **Apply:** https://dejobs.org/x/x/3001D1087E6C4D3AB84D375DEA1BFFBB/job/

## About the Role

* Salesforce Service Cloud architecture experience, including enterprise customer service or contact center implementations.
 * Experience with digital channels, telephony integration and service data models.
 * Working knowledge of Data Cloud and Tableau integration.
 * Strong security, integration, nonfunctional design and production-readiness skills.
 * Relevant Salesforce architecture or service consulting credentials preferred.

## Description

* Design Service Cloud capabilities and integrations that support tracking, billing and customer interaction context.
 * Develop solution designs for prioritized digital engagement, community, chat and voice capabilities, including routing and agent workflows.
 * Support the NICE-to-Salesforce Voice roadmap, including technical dependencies, pilot criteria and transition planning.
 * Collaborate with the Data Cloud Architect and Tableau team on data activation, service analytics and governed access.
 * Define technical controls for approved assisted-service capabilities, including agent guardrails, security, observability and cutover readiness.
 * Guide implementation teams and review designs against shared enterprise architecture standards.
 * Expected deliverables: Service solution designs, channel and integration specifications, data activation designs, technical migration plans, and release-readiness assessments.