> Markdown version of [/jobs/ext/4488580-end-user-computing-spec-i](https://www.wearedevelopers.com/jobs/ext/4488580-end-user-computing-spec-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# End User Computing Spec I

- **Company:** University of Florida
- **Location:** Gainesville, FL, United States
- **Experience:** Experienced
- **Salary:** $42,827.0 - $49,816.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Cloud Computing, System Center Configuration Manager, Azure Active Directory, User Environment Management, Microsoft InTune, Casper Suite
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=11054addfe786894

## About the Role

Associate's degree; or a high school diploma or equivalent and two years of relevant experience., Associate's degree; or a high school diploma or equivalent and two years of relevant experience.
Preferred:

 * CompTIA A+, or equivalent certification.
 * Knowledge of computer concepts, terminology, and analytical techniques of troubleshooting IT-related issues.
 * Experience with any of the following: Active Directory, SCCM, JAMF, Microsoft Entra, Microsoft Intune.
 * Experience with Windows and Mac operating systems in an enterprise environment.
 * Demonstrated excellence in customer service, both in-person and over the phone.
 * Ability to effectively create and maintain documentation.

## Description

Helpdesk Role

 * Monitor helpdesk for incoming tickets and proactively communicate with customers.
 * Answer incoming help desk calls and create service tickets as needed.
 * Serve as a technical resource for end-users, assisting with basic to moderately complex issues.
 * Create and maintain DCP IT documentation used to track projects, issues, and document processes.

Computer and Peripheral Support

 * Install new or existing computers and peripheral equipment for customers.
 * Isolate hardware issues and replace basic parts on computers, peripherals, and other systems.
 * Communicate with 3rd party vendors to troubleshoot hardware, complete warranty claims, or schedule on-site support visits as needed.
 * Assist DCP departments with IT equipment relocation.

Operating Systems and Software Support

 * Install, configure, and troubleshoot Windows and Mac operating systems.
 * Install, troubleshoot, and resolve issues with various software.
 * Communicate with 3rd party vendors to troubleshoot as needed.

Enterprise Management Tools

 * Use Active Directory to troubleshoot basic issues with user, computer, and group objects.
 * Use SCCM and JAMF to troubleshoot basic issues with Windows and Apple devices.
 * Use Microsoft Entra and Intune to troubleshoot basic issues with cloud-based user, computer, and group objects.

Other Duties as Assigned

 * Perform college-wide equipment inventory as directed by the IT Supervisor.
 * Provide IT-related reports to the IT Supervisor as needed.
 * Develop basic user guides for common tasks.
 * Other duties assigned by the IT Supervisor or college leadership.