> Markdown version of [/jobs/ext/448898-spanish-english-bilingual-tier-2-help-desk](https://www.wearedevelopers.com/jobs/ext/448898-spanish-english-bilingual-tier-2-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Spanish/English bilingual Tier 2 Help Desk

- **Company:** The Hire
- **Location:** Hagerstown, MD, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $61,000.0 - $64,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, Office Suite, Remote Access Technology, Airwatch, Remote Service Software, Workspace ONE, Servicenow
- **Published:** June 4, 2026
- **Apply:** https://www.careerjet.com/jobad/us61ac03a6f514f7adf6ef8039b614cd2c

## About the Role

At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment
Must be fully bilingual in Spanish and English
Strong troubleshooting skills across Microsoft technologies and remote support tools
Experience supporting VPN connectivity, mobile devices, and enterprise user environments
Ability to work independently and remain organized in a high-volume setting
Strong communication and customer service skills
Comfortable working rotating shifts, including evenings, weekends, and holidays
U.S. Citizenship required
Must be able to successfully pass a background investigation
Preferred Experience
Experience with ServiceNow or similar ticketing platforms
Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect
Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus
Previous experience supporting government or enterprise-level environments is highly preferred

## Description

We're currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.
Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either Ashburn, VA or Orlando, FL to pick up company equipment if needed.
What You'll Be Doing
Provide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues
Troubleshoot Microsoft environments, including Outlook, Office applications, Windows systems, and Active Directory
Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms
Assist users with workstation setup, software installs, peripheral support, and system access requests
Escalate more complex technical issues to engineering or specialized support teams when needed
Document support activity and maintain accurate ticket updates within the ticketing system
Deliver excellent customer service while managing multiple priorities in a fast-moving support environment, Organization Overview Based in Hagerstown, Maryland, this progressive, physician-led medical organization offers comprehensive neurological, internal medicine, and specialty care…

 + 2 months ago


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