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# CRM & Hubspot Specialist (Internal Only)

- **Company:** QS Quacquarelli Symonds
- **Location:** London, United Kingdom (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Build Automation, Software as a Service, Customer Data Management, Data Deduplication, Middleware, Power BI, Hubspot
- **Published:** November 1, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5948913695

## About the Role

* 3-5 years' experience administering HubSpot in a Sales Operations or Revenue Operations environment.
 * Strong hands-on knowledge of HubSpot Sales Hub, Marketing Hub and Operations Hub.
 * Experience building workflows, automation, reports and dashboards.
 * Experience supporting cross-functional commercial teams.
 * Excellent analytical, organisational and stakeholder management skills.
 * Strong attention to detail and commitment to data quality.

Desirable Experience

 * HubSpot certifications.
 * Experience in a SaaS or subscription-based business.
 * Power BI experience.
 * Knowledge of CRM integrations, APIs or middleware.
 * Exposure to HubSpot AI/Breeze AI.

Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.

## Description

Reporting to the Head of Revenue Systems, you will be the operational expert for HubSpot, ensuring it is configured, maintained and continuously improved to support Sales, Marketing and Customer Success. You will translate business requirements into practical CRM solutions, build automation, improve data quality, develop reporting and provide first-class support to users. This is an excellent opportunity for someone who enjoys solving business problems with technology and wants to play a key role in a growing Revenue Operations function., * Administer and optimise HubSpot (Sales Hub, Marketing Hub, Service Hub and Operations Hub).

 * Configure pipelines, lifecycle stages, custom properties, forms, playbooks, templates and permissions.
 * Design, build and maintain workflows for lead routing, renewals, task automation, notifications and approvals.
 * Partner with Sales, Marketing, Customer Success and Finance to improve commercial processes.
 * Provide first and second-line HubSpot support, troubleshooting and user guidance.
 * Maintain CRM data quality through governance, validation, deduplication and regular audits.
 * Develop dashboards and reports covering pipeline, forecasting, renewals, sales activity and CRM adoption.
 * Support testing and deployment of new HubSpot functionality and integrations.
 * Stay current with HubSpot's AI roadmap and proactively recommend adoption of new capabilities aligned to QS's commercial priorities
 * Implement AI capabilities within HubSpot - including predictive scoring, AI-generated summaries, and smart automation - and identify where third-party AI integrations add genuine value
 * Create training materials, deliver onboarding and champion CRM best practice.
 * Document CRM processes, configuration and enhancements.