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# IT Support Engineer

- **Company:** Latus Group
- **Location:** Kingston upon Hull, UK (Remote available)
- **Salary:** £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Microsoft Outlook, Identity and Access Management, Networking Hardware, Microsoft Office, Networking Basics, Azure Active Directory, Remote Service Software, Microsoft SharePoint, Wi-Fi Technology, Data Logging, Network Routers, ServiceNow IT Service Management, Office365, Peripherals, Microsoft InTune, Azure Security Center, Information Technology, Deployment Automation, User Administration, User Accounts
- **Published:** November 1, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5948311152

## About the Role

* Previous experience in a 1st/2nd Line IT Support or Service Desk role
 * Strong knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive
 * Experience administering Microsoft Entra ID (Azure AD), user accounts and MFA
 * Proficient in supporting Windows 11, macOS and Microsoft 365 applications
 * Experience managing devices using Microsoft Intune and Windows Autopilot
 * Knowledge of mobile device management (Android and iOS) through Intune
 * Experience with IT ticketing systems and working to SLA targets
 * Understanding of networking principles and troubleshooting routers, switches and Wi-Fi infrastructure
 * Familiarity with Microsoft Defender for Endpoint and Office 365 security tools
 * Strong problem-solving and troubleshooting skills with a customer-focused approach
 * Experience supporting onboarding and offboarding processes, including account provisioning and access management
 * Excellent communication skills, with the ability to support both technical and non-technical users
 * Ability to manage multiple priorities and work effectively in a fast-paced environment
 * A proactive mindset with a commitment to continuous improvement and service excellence

Desirable

 * Experience with Ubiquiti UniFi networking equipment
 * Experience using Patch My PC for application patching and updates
 * Microsoft certifications (e.g. MS-900, MD-102, AZ-900)
 * Experience supporting IT projects, migrations and office/site setups
 * Knowledge of Microsoft 365 security and compliance best practices

## Description

The IT Support Engineer is a hands-on role for someone who enjoys solving problems, takes pride in great service, and wants to keep building their skills in a business that is expanding quickly. You will be a go-to person for IT support across the group: helping colleagues day to day, looking after their devices and accounts, you will report to the IT Support Manager., * Providing 1st and 2nd line IT support via telephone, Microsoft Teams, email, remote support tools and in person

 * Logging, categorising, prioritising, managing and resolving IT support tickets using Freshservice
 * Ensuring incidents and service requests are resolved within agreed Service Level Agreements
 * Troubleshooting Windows 11, macOS, Microsoft 365 applications, Outlook, Teams, OneDrive, printers and other IT peripherals
 * Providing technical support to office-based employees, remote workers and colleagues working on-site with clients
 * Escalating complex incidents to senior IT colleagues or third-party vendors when required
 * Assisting with employee onboarding and offboarding, including account provisioning, device preparation and access management
 * Delivering a professional, friendly and customer-focused IT support experience