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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Architect - Managed Services - **Company:** Black Box - **Location:** UK - **Experience:** Expert - **Salary:** £51,577.0 - **Contract:** Permanent contract - **Skills:** Avaya IP Phone 1140e, Cloud Computing, Control Objectives for Information and Related Technology (COBIT), Cyber Security, Computer Engineering, Networking Hardware, Network Architecture, Virtualization Technology, Wireless Access Point, Wi-Fi Technology, Genesys, Juniper, Information Technology, Cisco - **Published:** November 1, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5948864687 ## About the Role * Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client's needs into solutions * Understanding various pricing models such as per port , resource based, ticket based, onsite, remote or Hybrid * Experience of solutioning on deals involving multi-site rollouts, network refresh projects, Smart Hands services, on-demand support, structured cabling projects (both copper and fiber), Wi-Fi site surveys and Access Point (AP) replacement and refresh projects, etc. * Strong understanding of Pre-sales/Solutions process and activities with hands-on experience good bid/project management skills ability to manage multiple bids simultaneously * Ability to develop and deliver technical presentations with customers and tailor content to audience as appropriate. Display sustained energy and determination to meet challenging deliverables within stringent timelines * Ability to work independently with diverse & global teams and interact confidently with customers and internal stakeholders at all levels * Strong written and verbal communication skills * Experience running support teams and/or operations a plus * Strong experience with Unified Communications and UC Managed Services a plus, * Degree in a computer Science and Engineering or equivalent role relevant experience * 10+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions. * 5+ years of experience in managed services practice. * 8+ years of pre-sale experience developing managed IT and/or managed UC services solutions. * ITSM training and certifications (ITIL,COBIT, etc.) a plus * Extensive consulting experience, providing large, global customers with strategic and tactical planning for technology solutions. * Demonstrated and verifiable track record of prior successful customer engagements. Examples of solution designs, statements of work and/or technical project plans are required * Experience in the development and implementation of IT and/or managed Unified Communications solutions with accountability for end-to-end delivery * Experience with enterprise OEM such as AVAYA, Cisco, etc. a plus * Experience leading and/or managing teams a plus CERTIFICATIONS Current and valid industry certifications on technology partners,processes in one or more of the following preferred: * UC and/or Contact Center (AVAYA, Cisco, Genesys, etc.) * Network (Cisco, Juniper, Extreme, etc.) * ITIL KEY TECHNOLOGIES * Unified Communications * Network Architecture * Wireless * Cyber security ## Description Manage opportunities and assist sales teams in the preparation, delivery, presentation and negotiation of Managed Services proposals, contracts and pricing. * Respond to RFP s, RFQ s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions. * Develop a deep understanding of Blackbox services capabilities and serve as a Managed Services thought leader and SME across the organization. * Assist in identifying, developing and rollout of new, innovative and exciting service offerings. * Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up. * Lead the design and execution strategy for multi-site rollouts, ensuring seamless deployment and standardized configurations across diverse geographic locations * Architect and oversee network refresh projects, working closely with clients to modernize legacy infrastructure while minimizing downtime and business disruption * Drive infrastructure refresh initiatives, including server, storage, and network hardware upgrades, aligned with evolving business and technology requirements * Define support models and resource planning for Smart Hands services, enabling on-site technical assistance across various customer environments * Design scalable and flexible frameworks for on-demand support, including SLA-based engagements to handle ad-hoc technical requirements across IT infrastructure domains * Provide solution leadership for structured cabling projects, covering both copper and fiber, ensuring compliance with standards and optimal network performance. * Coordinate and deliver detailed Wi-Fi site surveys, including predictive and physical surveys, to ensure optimal coverage, capacity, and performance for enterprise wireless networks * Plan and manage Access Point (AP) replacement and refresh projects, ensuring minimal user impact and improved wireless experience across all business-critical areas