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# IT Support Technician L1 & L2

- **Company:** Everience Bekijk Alle Vacatures
- **Location:** Amsterdam, Netherlands
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Collaborative Software, Desktop Computing, Issue Tracking Systems, User Environment Management, Wi-Fi Technology, Enterprise Software Applications, Laptops, User Accounts
- **Published:** November 1, 2026
- **Apply:** https://www.careerjet.nl/job/nlc659101e56f3863a57f69daa24d27e0a/eaa

## About the Role

* Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
 * Monitoring and reporting of the production environment (dashboards, KPIs)
 * Monitoring and improvement of procedures and documentation
 * Incident and request processing (ITIL - ticket tracking)
 * IT Support experience in a large enterprise environment (+ 400 users)
 * At least 1 years of onsite support and customer care is required
 * Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
 * Motivation and real desire to improve and learn
 * Organized, able to work independently, pragmatic, and hands-on approach
 * Spoken languages: DUTCH (fluent) AND English (fluent)

## Description

* Provide onsite technical support for hardware, software, and network issues
 * Install, configure, and maintain desktops, laptops, printers, and mobile devices
 * Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
 * Manage user accounts, permissions, and access in Active Directory
 * Respond to service desk tickets and ensure timely resolution within SLAs
 * Support meeting room technology and AV equipment
 * Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
 * Document incidents, solutions, and procedures