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# Senior onsite it support engineer

- **Company:** Epergne Solutions
- **Location:** Amsterdam, Netherlands
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, IMac, Apple IOS, Apple Mac Systems, VoIP, Networking Basics, Azure Active Directory, Software Deployment, User Environment Management, User Provisioning Software, SAP MDG, Servicenow
- **Published:** November 1, 2026
- **Apply:** https://nl.talent.com/redirect?id=589982371962818127&source=vacant&utm_medium=xml&utm_campaign=marketing&utm_product=vacantnew_bulk&oapply=org_v2026-10&puid=edabadd8dda7add7bdd89ddeedddadd9adafbdd79dda9ddebdd8addfbda8addfcdde9dd9bea3addffddgaed2dddgaddgfddgaddgaddg9ddg6ed3gc9bbb9b3bee3ee33def3de93de73dedgddcgddafddd3de93deggddd3ee33de93deg3ee33ee33deg3ee33ee33ee33ee33ee33ee3&pos=0&xml_batch_generation_id=1dc8e0f6-f594-4b10-96cf-9aed5e49f673&falcon=1&pid=e8469f0ccbec&bpid=527522bf44c56644215fa1e74905acff

## About the Role

* 8-10 years of hands-on experience in onsite IT support or end-user computing.
 * Strong expertise with Windows, macOS, iOS, and Android platforms.
 * Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
 * Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).
 * Familiarity with IT asset management, ITIL practices, and frameworks.
 * Excellent interpersonal, communication, and documentation skills with cultural awareness.
 * Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred.
 * Prior experience providing VIP/executive support is a strong plus.

## Description

* Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
 * Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
 * Deliver VIP-level support for executive users and handle real-time escalations.
 * Maintain and support AV/conference room technologies, resolving urgent issues promptly.
 * Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.
 * Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms.
 * Use ServiceNow for incident management, SLA tracking, and documentation.
 * Support patch cycles, software deployments, and endpoint compliance with security/update standards.