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# Helpdesk Support

- **Company:** Jackson Hogg
- **Location:** South Shields, United Kingdom
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Microsoft Outlook, Issue Tracking Systems, Office Suite, Software Deployment, ServiceNow IT Service Management, Peripherals, Information Technology, Wireless Technologies, Laptops
- **Published:** November 2, 2026
- **Apply:** https://www.reed.co.uk/jobs/helpdesk-support/57514716

## About the Role

You'll be a proactive and customer-focused IT professional with a strong technical foundation and a passion for delivering exceptional support., * Previous experience in an IT Support, Service Desk or Helpdesk role.

 * Strong knowledge of Windows operating systems, Microsoft 365, Outlook and Office applications.
 * Experience using IT ticketing or incident management systems.
 * Knowledge of hardware diagnostics, software support, printers, peripherals, wireless technologies and telephony systems.
 * Excellent verbal and written communication skills.
 * Ability to support users with varying levels of technical knowledge.
 * Strong problem-solving and fault-finding skills.
 * Excellent organisational skills with the ability to prioritise workload effectively.
 * High attention to detail and accurate record-keeping., * GCSEs (or equivalent) including Maths and English.
 * Full UK Driving Licence.

## Description

An established organisation is seeking an IT Support Technician to join its internal technology team on an initial 3-month temporary contract. This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast-paced environment, troubleshooting technical issues, and delivering first-class customer service to end users.

Working closely with the IT Manager, you will provide first and second-line support, assist with ongoing IT projects, and ensure colleagues receive prompt and effective technical assistance to minimise disruption to business operations., * Provide first and second-line IT support to users across the business.

 * Log, manage and resolve incidents and service requests through the helpdesk ticketing system.
 * Troubleshoot hardware, software, networking and Microsoft 365 issues.
 * Take ownership of support tickets from initial contact through to successful resolution.
 * Install, configure and maintain desktops, laptops, mobile devices and peripherals.
 * Manage IT onboarding and offboarding activities, including hardware deployment, software setup and user permissions.
 * Deliver remote, telephone and occasional onsite support where required.
 * Monitor and progress outstanding tickets to ensure service levels are maintained.
 * Support the IT Manager with project-based activities and technology improvements.
 * Maintain accurate records of incidents, requests and IT assets.
 * Work with third-party suppliers and escalate complex issues when necessary.
 * Participate in the IT helpdesk rota (8am-4pm and 9am-5pm shifts) and provide cover within the on-call support rota.