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# IT Support Engineer - 2nd Line Support

- **Company:** Mackenzie Jones
- **Location:** London, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £36,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Networking Basics, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wireless Access Point, Tablet Computers, Firewalls (Computer Science), Microsoft InTune, Gsuite
- **Published:** November 2, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3043633990-2

## About the Role

* 1st & 2nd Line IT Support Engineer - 3 to 4 years' experience.
 * Microsoft 365 Admin, SharePoint & MS Teams.
 * MDM - Intune or similar.
 * Google Workspace - desirable experience.
 * Windows Server - knowledge of AD, DNS, DHCP.
 * Basic Networking - Troubleshooting - Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN.
 * Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
 * Hardware & Software support - Installation, configuration & deployment.
 * Media Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc.
 * Security - Firewall, AV, Web Filters & Security Policies.
 * VOIP Comms or Telephony support.
 * Excellent communication skills.
 * Good organizational skills & a proactive approach.

## Description

Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.
Education Sector experience preferred.
Must be Eligible to work in the UK.

Seeking to secure a 1st & 2nd Line IT Support Engineer to support up to 800 members of staff.
The role will work alongside a hands-on IT Manager. An external MSP will manage 3rd Line Networking Tickets.