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# Expert IT Operations

- **Company:** DTCP
- **Location:** Valencia, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cyber Security, Disaster Recovery, Information Technology Audit, Information Technology Operations, Microsoft Office, Software Licensing, ServiceNow IT Service Management, Computer Equipment, Information Technology, User Accounts
- **Published:** November 1, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c8c4d84cfb2537d4

## About the Role

* Practical experience in IT support, IT administration, or a comparable technical role
 * Good MS Office skills
 * Familiarity with computer hardware, device setup, and technical troubleshooting
 * Knowledge of user account administration, access permissions, and IT security principles
 * Service-oriented mindset with good interpersonal and communication skills, including the ability to explain technical topics clearly
 * Strong organisational skills and the ability to maintain accurate documentation
 * Structured, reliable, detail-oriented, and proactive working style with a willingness to learn
 * Professional proficiency in English, both spoken and written, * Familiarity with IT ticketing systems, device management tools, and software license management
 * Knowledge of IT regulatory frameworks, particularly DORA and BaFin requirements
 * Experience with IT audits, compliance documentation, business continuity, or disaster recovery processes
 * Experience working with external IT service providers or suppliers
 * Interest in new technologies, automation, and AI-enabled productivity tools
 * Relevant vocational training, IT certification, or a degree in Information Technology or a related field
 * Professional proficiency in German, both spoken and written

## Description

* IT Support & Incident Management: Handle employee requests, troubleshoot technical issues, and manage IT incidents through to resolution
 * Onboarding & Offboarding: Coordinate IT onboarding and offboarding, including device preparation, retrieval, and employee support sessions
 * Hardware & Device Management: Manage the lifecycle of end-user devices, including configuration, inventory, and replacement
 * Identity, Access & License Management: Manage user accounts and access permissions, including regular access reviews. Maintain software license inventories, coordinate renewals, and track tool usage and costs
 * IT Administration & Suppliers: Maintain IT system registers, policies, procedures, records, and administrative calendars. Coordinate with external IT service providers and suppliers
 * Compliance, Audits & Resilience: Support DORA and BaFin requirements, regulatory reporting, and IT audits, including evidence preparation and follow-up actions. Maintain business continuity and disaster recovery plans