> Markdown version of [/jobs/ext/449457-end-user-specialist](https://www.wearedevelopers.com/jobs/ext/449457-end-user-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# End User Specialist

- **Company:** CNH INDUSTRIAL
- **Location:** Grand Island, NE, United States
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Excel, Information Systems, Power BI, Software Deployment, Information Technology, Servicenow
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7602e00385835678

## About the Role

* Degree in Business, Information Systems, or a related field
 * At minimum internship experience within an IT operations environment
 * Ability to perform in Excel, Power BI, ServiceNow (or similar ITSM platforms)
 * Structured, organized, and capable of managing multiple requests in a complex organisation
 * Clear communicator, comfortable handling reporting and follow-ups across teams
 * Excellent interpersonal and customer service skills

## Description

Coordinate ICT service delivery for a designated area, either as a team lead or individual contributor.
Provide advanced support for IT end user services. Acts as a subject matter expert and may serve as a local team lead or escalation point for technical issues.

Maggiori Responsabilità

 * Ensure service delivery aligns with compliance, standards, and policies.
 * Focus on specific IT service areas.
 * Deliver specialized support in areas such as hardware provisioning, conferencing tools, software deployment, or mobile device management.
 * Troubleshoot and resolve escalated incidents and requests.
 * Support IT service continuity and contribute to problem management activities.
 * Coordinate with IT peers on service improvements and project rollouts.
 * Ensure IT activities and user support comply with policies, procedures, and standards.
 * Provide user training on IT tools and services when needed.
 * Maintain documentation for local IT services and procedures.


## Related Videos

- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)

## Related Articles

- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)
- [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)