> Markdown version of [/jobs/ext/449473-infrastructure-support-engineer](https://www.wearedevelopers.com/jobs/ext/449473-infrastructure-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Support Engineer - **Company:** NSCALE, LLC - **Location:** San Francisco, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $100,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** Bash Shell, Border Gateway Protocol, Cloud Computing, Continuous Integration, Data Centers, Linux, File Systems, Domain Name System (DNS), Github, Issue Tracking Systems, InfiniBand, IP Addressing, Subnetting, Job Scheduling, Python (Programming Language), Networking Basics, Routing, OpenStack, Remote Direct Memory Access, Ansible, Runbook, Virtual Local Area Networks, Software Troubleshooting, Git, Kubernetes, Terraform - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=98a95d1be0800a13 ## About the Role Do you have experience in Stakeholder relationship building?, We're looking for an Engineer that has good people, leadership & technical skills. * A technical expert responsible for ensuring the efficiency, reliability, and scalability of data center infrastructure. * You're comfortable problem solving & making decisions on complex topics with high levels of ambiguity in a results driven environment. * You're comfortable influencing without authority and exceptional at building relationships with senior stakeholders across the business to get things done. * You have the understanding and skillset to grasp technical concepts and problems quickly * You have strong analytical skills * You're a doer who is extremely organized and diligent * You're a self starter, curious, and quick to learn, knowing what questions to ask to get up to speed quickly, * 2-4 years of experience in a support, operations, or infrastructure engineering role, ideally within a cloud, data center, or managed services environment. * Growth mindset. Curious, dependable, and collaborative. You seek feedback, ask questions, and invest in learning to progress toward Senior. * Platform and DC fundamentals. Awareness of servers, networks, storage, and virtualization concepts, ideally from a support or operations background. * Linux fundamentals. Comfortable with the CLI, services via systemd, filesystems, permissions, and basic networking tools. Able to troubleshoot common issues and know when to escalate. * Networking basics. Solid grasp of IP addressing, subnets, VLANs, routing at a high level, DNS, and firewalls. Advanced topics like BGP or VXLAN are a plus, not required. * Kubernetes exposure. Understand core concepts like nodes, pods, services, and logs. Can perform basic troubleshooting and follow runbooks. Cluster-level administration experience is a nice to have. * GPU awareness. Familiar with basic diagnostics such as nvidia-smi. * Observability foundations. Able to use dashboards and alerts to identify symptoms, gather evidence, and follow runbooks. Comfortable proposing simple alert or dashboard tweaks with review. * Scripting and automation basics. Comfortable reading and writing simple Bash or Python snippets and using Git for version control. Experience with Ansible or Terraform is beneficial but not required. * Cloud and virtualization basics. Familiarity with common hypervisor or cloud troubleshooting flows. OpenStack experience is a plus, not a requirement. Nice to Have: * Hands-on exposure to Kubernetes administration, operators, and storage or networking add-ons. * Deeper GPU/HPC concepts such as RDMA/InfiniBand, performant distributed workload basics, or job schedulers. Awareness and used NCCL for performance troubleshooting. * Infrastructure as Code and config management tools like Ansible or Terraform. * GitOps and CI/CD participation. Contributing to pipelines and modernizing scripts using GitHub Actions or similar. * Experience with access and security tooling used at Nscale, such as Teleport or Vault. * Progress toward relevant certifications over time (e.g., Linux, Kubernetes, cloud, or security) ## Description * Join the Support duty rotation and handle day-to-day tickets and alerts, escalating early and appropriately. Collaborate with Engineering with guidance when incidents or changes require it. * Accurately record, update, manage and resolve tickets using the ticketing system whilst keeping all parties informed of the tickets progression. * Follow established runbooks to resolve common issues. Propose improvements and contribute incremental fixes with review. * Keep tickets up to date with clear notes, next steps, and customer communications via the agreed channels. * Learn the Platform fundamentals so you can help customers get value from our services, asking for support when deeper expertise is needed. * Participate in monitoring, troubleshooting, and triage. Capture logs and facts to enable efficient handover. * Deliver assigned tasks and project work to agreed quality and timelines. Flag blockers early and seek help when needed. * Share knowledge by documenting steps you've validated and by contributing to training materials. Shadow seniors during complex work to build capability. * Take part in incident reviews as a contributor and help track preventative follow-ups in your scope. * Identify areas for implementation for automation to optimize processes. * Constantly endeavour to learn and upskill. * Collaborate with cross-functional teams for service improvements. Be the escalation point for onsite operations staff. * Participate in on-call or out-of-hours work when scheduled and after onboarding. * Availability to travel to Nscale or Customer locations to assist with deployments, trouble shooting and operational tasks and attendance of supplier related training courses. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Learning Kubernetes made easy with KubeCampus](https://www.wearedevelopers.com/magazine/348-learning-kubernetes-made-easy-with-kubecampus) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)