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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** JRM Construction Management, LLC - **Location:** Boca Raton, FL, United States - **Experience:** Experienced - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, VoIP, Business Software, Domain Name System (DNS), Firmware, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Windows Remote Assistance, Azure Active Directory, Virtualization Technology, Wi-Fi Technology, Software Troubleshooting, Headsets, Information Technology, Laptops, User Administration - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=367184a80bc1065e ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, * 1-2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications). * Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues. * Experience with Active Directory user administration and a modern ticketing system. * Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently. * Willingness to learn, follow SOPs, and escalate appropriately. * Valid driver's license for occasional site travel preferred. Computer Systems * Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies * Proficient with Windows 10, Windows 7, and Microsoft Office suite Working Conditions * On site support with some remote assistance. * Occasional nights/weekends for planned work. * Ability to lift/move up to ~25-35 lbs (monitors, small printers). ## Description The Help Desk Technician I provides Tier 1 technical support to both onsite and remote employees. Responsibilities include first-line troubleshooting, device setup, account administration, and accurate ticket documentation. Issues beyond Tier 1 scope should be escalated to Tier 2 in accordance with established SOPs and SLAs., * Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests. * Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates. * Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base. * Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure). * Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists). * Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards. * Manage and track end-user assets; assist with periodic inventories and device lifecycle processes. * Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs. * Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice. * Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers. * Contribute KB articles and improve runbooks based on resolved tickets. ## Related Videos - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [RPA crash course for .Net developers – intro into the world of RPA from the perspective of a .Net developer](https://www.wearedevelopers.com/videos/271-rpa-crash-course-for-net-developers-intro-into-the-world-of-rpa-from-the-perspective-of-a-net-developer) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)