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# Technical Service Specialist

- **Company:** Gptech LLC
- **Location:** Assumption, IL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $60,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Salesforce.Com, GPT
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d15d365dbe013a71

## About the Role

Do you have experience in Writing skills?, * 3+ years of experience with Material Handling / Storage equipment

 * Strong communication skills
 * Strong problem-solving skills
 * Understanding of electric circuits, wiring schematics and drawings (Mechanical aptitude, pneumatic & hydraulic experience a plus)
 * Broad understanding of all GPT grain products, preferred
 * Ability to develop training materials and train others on service, troubleshooting and operation of GPT product lines
 * Above average negotiation and conflict resolution skills
 * Above average business writing skills
 * Above average facilitation skills

## Description

The Company goes to market with its strong portfolio of industry leading brands - GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of "Feeding the World Better", Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way.
The North America team is seeking a Technical Service Specialist for our Assumption, IL facility to help educate GPT dealer network in repairing, installing, maintenance, and operation of GPT grain equipment, with a primary focus on Material Handling products such as conveyors and bucket elevators. Provide technical assistance via contact center, e-mail, and mobile devices and occasionally support via site visits assisting and teaching the dealer network in servicing GPT equipment.

Your Impact

 * Providing specialized technical support for Material Handling equipment, including belt conveyors, chain conveyors, and bucket elevators
 * Supporting installation best practices and operational optimization specifically for Material Handling product lines
 * Utilizing Salesforce & Natterbox systems to provide remote technical support accordingly
 * Documenting call details into Salesforce Case Management System for future collaboration with internal support teams - Engineering, Manufacturing, Quality, and Warranty
 * Participating in and leading product cross training opportunities to develop above average product knowledge of GSI product portfolio
 * Presenting and teaching in classroom and hands-on environment to train team members & Dealer technicians on the construction and operation of product offerings


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