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# Help Desk Technician

- **Company:** Pella Windows and Doors
- **Location:** Bedford Heights, OH, United States
- **Salary:** $45,000.0 - $50,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Business Systems, Information Technology
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=287e9c2d8b1107a1

## About the Role

Do you have experience in Technical support via phone?, Do you have a Bachelor's degree?, * Is a recent graduate eager to start a career in IT or technology support

 * Enjoys solving problems and learning new systems in a fast-paced environment
 * Is adaptable, coachable, and motivated to grow their technical skills
 * Works well independently and as part of a collaborative team
 * Communicates clearly and professionally with others, * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent coursework/internship experience)
 * Internship, coursework, or project experience related to IT support or Helpdesk environments
 * Strong communication skills and willingness to interact with employees at all levels of the organization
 * Exposure to supporting users across multiple locations is a plus, but not required

## Description

This Help Desk Technician role is an excellent opportunity for recent college graduates looking to launch their career in IT. In this position, you will build hands-on experience supporting employees across the company with hardware, software, and system needs, while learning how to maintain and improve business-critical technology systems., * Serve as a first point of contact for Helpdesk requests via phone and email, troubleshooting issues and documenting solutions, with guidance from senior team members when needed

 * Support the daily flow of business system operations and gain exposure to how technology enables company processes
 * Assist in ordering, tracking, and receiving IT equipment from vendors
 * Set up and deploy computers and devices for employees, ensuring they are properly configured and ready to use
 * Help maintain an accurate inventory of company hardware and equipment
 * Document processes and contribute to improving system procedures over time
 * Learn and stay current on new technologies, software updates, and tools that improve system performance
 * Assist with installing and upgrading software across company devices
 * Prioritize tasks effectively while collaborating with the IT team lead and peers
 * Take on additional projects and responsibilities to expand your skill set and experience
 * Follow company policies and actively participate in initiatives that support employee engagement and continuous development
 * Build strong working relationships across teams to deliver excellent internal customer service


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