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# ICT Service Delivery Administrator

- **Company:** Ealing Council
- **Location:** London, United Kingdom
- **Salary:** £39,519 - £45,123
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Cyber Security, Virtual Private Networks (VPN), PRINCE2, Microsoft InTune, Deployment Automation
- **Published:** November 2, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb6b6fa854c016bf4d02994a4757c4d797/eaa

## About the Role

* Excellent customer service and communication skills.
 * Strong troubleshooting skills across hardware, software and end-user devices.
 * The ability to prioritise work, meet SLA requirements and remain calm during busy periods.
 * Experience with MDM technologies such as Microsoft Intune.
 * An understanding of FortiClient VPN, ADCs and firewall technologies would be advantageous.
 * ITIL Foundation and Prince2 Foundation are desirable but not essential.

## Description

We are seeking a motivated 2nd Line ICT Engineer to join our Service Delivery team and provide high-quality, customer-focused technical support across the organisation.
The successful candidate will have some technical experience and be able to:

 * Deliver 2nd line support for incidents and service requests via the service portal, email, phone and in person.
 * Support Windows 11 devices in a Microsoft domain environment.
 * Troubleshoot desktop, laptop, telephony, application and third-party system issues.
 * Assist with device deployment and management using GPOs, Intune and Autopilot.
 * Apply good cyber security and data safeguarding practices.
 * Support priority incidents, project tasks and service desk documentation where required.