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# Systems Support Technician I

- **Company:** Orthopaedics-Indianapolis, Inc.
- **Location:** Indianapolis, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Software Applications, Configuration Management, Issue Tracking Systems, Microsoft Office, Microsoft Operating Systems, Tablet Computers, Information Technology, Laptops, Meditech, Allscripts
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=10253daa7363d5aa

## About the Role

Do you have experience in User training (technical support)?, Do you have a Associate's degree?, * Specialty training beyond high school required

 + Associate's degree preferred
 * CompTia Certification (A+, Net+, Sec+)
 + OR Microsoft Certified Professional required
 * 2-4 years of technical support desk experience required
 + 4-6 years of experience preferred
 * Must be able to lift a minimum of 50 lbs.

## Description

The Systems Support Technician I supports the service desk for OrthoIndy and OrthoIndy Hospital with technical problems. The position is responsible for assisting internal users with computer software and hardware problems, including; diagnosing, researching, and resolving problems. The Systems Support Technician I records problem notices in logs and coordinates referrals to appropriate technical, professional, or service personnel for service, repair, or training.

Essential Duties:

 * Answers service desk calls. Resolves Tier I computer and hardware issues.

 * Manages working tickets within the information technology ticketing system.

 * Troubleshoots complex system problems including; Microsoft Operating Systems, Microsoft Office Projects, Active Directory, Meditech, Allscripts, etc.

 * Supports technical problems with hardware systems including; Lenovo desktops and laptops, Fujitsu tablets, printers, scanners, etc.

 * Assists in managing and reconciling inventory.

 * Aids in the support of additional Department functions, including; supporting installation and maintenance of anti-virus software, providing education for employees including new hire orientation, and assisting in Desktop Deployment Systems Center Configuration Manager, etc.


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