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# 2nd Line Support Engineer

- **Company:** Hays plc
- **Location:** Barrow-in-Furness, UK
- **Experience:** Expert
- **Salary:** £30,992.0 - £40,206.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Electronic Mailing, Microsoft Exchange Server, Instant Messaging Technology, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Windows Servers, Remote Access Technology, Transmission Control Protocol (TCP), Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Peripherals, SC Clearance, Computer Equipment, Servicenow
- **Published:** November 2, 2026
- **Apply:** https://www.reed.co.uk/jobs/2nd-line-support-engineer/57513551

## About the Role

* An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings.
 * Proficiency in Microsoft Office.
 * Experience handling LTSC Channels and KIOSK is highly desirable.
 * Basic level understanding in SCCM/Active Directory.
 * Working knowledge of IT service models.
 * Networks experience including LAN/WAN/vLAN and Wi-Fi technologies.
 * Understanding of DHCP, DNS/WINS, PXE and VPN/remote connectivity.
 * Appreciation of the Microsoft Exchange environment.
 * Email client configuration experience.
 * MS Outlook knowledge.
 * Experience with instant messaging tools and general email etiquette.
 * Computer peripherals experience including printers (including MFDs), display screens, docking stations, port replicators, cameras and scanners.
 * Working knowledge of IT Service Management (ITSM) software (ServiceNow).
 * Excellent customer interface and customer service skills.
 * Flexibility with working hours when needed.
 * Full UK Driving Licence.
 * SC Cleared or willing to undertake SC Clearance., * Active Directory (Line)
 * Communication Skills (Key)
 * Microsoft Azure (Line)
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Problem Solving (Process)
 * Technical Support (IT)
 * User Experience & Management
 * Windows Server Administration (Tcp)

## Description

* Undertake incident and request tasks.
 * Possess 2nd line responsibility for resolving incidents to SLA.
 * Maintain a 2% incident per month target.
 * Be responsible for the completion of assigned works within allocated timeframes.
 * Undertake Project Tasks, supporting both internal and external Project Managers.
 * Undertake Non Standard Requests tasks to agreed timescales.
 * Proactively communicate and coordinate with Level 3 teams to highlight major level issues.
 * Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
 * Install & configure software and hardware.