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# Base Salary Range

- **Company:** Cribl
- **Location:** Germany (Remote available)
- **Experience:** Experienced
- **Salary:** €92,200 - €120,000
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Amazon Web Services, Microsoft Azure, Big Data, Linux, Regular Expressions, Google Cloud, Information Technology, Apache Kafka, Splunk
- **Published:** November 1, 2026
- **Apply:** https://startup.jobs/technical-support-engineer-cribl-10629793

## About the Role

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration., * 2+ years experience with Cribl Products

 * 8 -15 years supporting distributed, Big-Data, solutions.
 * BS degree in Computer Science, similar degree, or equivalent work experience.
 * Passionate about working on and detailing out complex technical issues.
 * Expert-level troubleshooting & problem-solving skills; proven critical thinker.
 * Excellent client-facing skills, excellent written and verbal communication skills.
 * Strong experience with BigData, BigData housing solutions, Linux, AWS, Azure, Networking, API, certificates
 * Some windows chops are a plus.
 * Experience with Regular Expressions and JavaScript
 * BONUS:
 + Experience with Splunk, Elastic, Kafka, Kinesis, or related technologies
 + Experience with AWS, Azure, GCP, and other cloud platforms

## Description

* Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, Email, online meetings, etc.
 * Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
 * Document and share knowledge inside and outside the company via Slack, Cribl Curious, and team share sessions.
 * Follow standard procedures for reproducing and escalating unresolved issues to the appropriate internal teams.
 * Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
 * Provide and document knowledge in the form of knowledge base tech notes, articles, Curious and participate in real-time forums (e.g., Slack) for real-time questions.
 * Enable the team(s) around you with created/updated reference-able materials and work alongside Support Engineers as a mentor.
 * Engage and direct technical success on customer escalations and product insight.
 * This position will require stand-by, on-call, or off-hours duties.