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# Service Owner IT-Security

- **Company:** NAXCON GmbH
- **Location:** Düsseldorf, Germany
- **Salary:** €114,400
- **Contract:** Temporary contract
- **Skills:** Cyber Security, Identity and Access Management, Service Design, Information Technology, Performance Monitor
- **Published:** November 2, 2026
- **Apply:** https://www.careerjet.de/jobad/dea51a56bd09aee89f254681532b55b107

## About the Role

* A college degree in computer science, business informatics, or a comparable qualification with a strong focus on IT security
 * Several years of professional experience in the IT security field, ideally in a leadership role
 * Very good knowledge of IT service management (service lifecycle, service design, service operations, continual service improvement)
 * In-depth understanding of modern IT security architectures, security controls, and operating models (e.g., Detection & Response, Infrastructure Protection, IAM, Security Engineering)
 * Experience in provider, contract, and SLA management, as well as in managing external service providers
 * Experience in budget, cost, and performance management for IT services
 * Excellent knowledge of common frameworks and standards (e.g., ITIL v3/v4, ISO 20000; ISO 27001 is desirable)

## Description

* End-to-end responsibility for defined IT security services throughout the entire service lifecycle (strategy, design, transition, operations, continuous improvement)
 * Defining, developing, and managing the assigned IT security service portfolio, including the service roadmap, scope of services, and delivery model
 * Responsibility for service quality, availability, performance, costs, and compliance in accordance with agreed-upon service level agreements (SLAs)
 * Management and technical oversight of internal and external service providers, including performance monitoring, escalation management, and continuous optimization
 * Management and prioritization of requirements within the framework of demand and service portfolio management
 * Budget responsibility for the assigned IT security services, including costs, licensing, and profitability management
 * Ensuring compliance with internal policies as well as regulatory and legal requirements in the IT security environment
 * Establishing and tracking KPIs to measure service performance, service maturity, and customer satisfaction
 * Initiating and implementing measures for the continuous improvement of IT security services