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# Senior IT Specialist

- **Company:** AVATR Global Design Center
- **Location:** München, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Microsoft Windows, AutoCAD, Active Directory, Adobe Creative Cloud, Macintosh Computers, Apple IOS, Software Applications, Collaborative Software, Microsoft Exchange Server, Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Office Suite, Remote File Sharing, Wi-Fi Technology, Tablet Computers, Adobe, Information Technology, Baramundi, Fortinet, Cisco
- **Published:** October 31, 2026
- **Apply:** https://www.adzuna.de/details/5944922837

## About the Role

* Degree in Computer Science, Information Technology, or a related field.
 * 4+ years of relevant experience in an office-based IT support role.
 * Strong hands-on experience with Microsoft 365 administration, Entra, Active Directory, MS Exchange, Endpoint management system, Collaboration tools and File sharing systems.
 * Experience supporting Windows OS, iOS and commonly used office software. Macs, iPhones, good to have experience supporting interactive screens and tablets.
 * Experience supporting video conferencing and A/V systems. Wi-Fi AP.
 * Familiarity with ITSM platforms and service desk workflows.
 * Excellent troubleshooting skills and strong root cause analysis capability.
 * Strong written and verbal English communication skills.
 * Customer-first mindset with a professional, friendly, and solution-oriented approach.
 * Ability to manage multiple priorities and work independently.
 * Nice to have:
 + Experience in administering network equipment and systems (Cisco, Meraki, Fortinet).
 + Endpoint management/MDM (Baramundi), MS Purview, MS Defender.
 + Familiarity with deployment and support of AutoCAD, Adobe CC, and similar systems.
 + Support of Lark/Feishu, various file sharing, CAD, Adobe systems.
 + Familiarity with IT process improvement, documentation, and best practices.
 + Chinese language skills.

## Description

AVATR Global Design Center is looking for a skilled and customer-oriented, and security-conscious 1st/2nd Line Senior IT Specialist to join our growing team in Munich. This role combines front desk responsibilities with hands-on on-site support for general office and design systems, modern office infrastructure, ensuring smooth daily IT operations and high-quality user support within our office. The ideal candidate will have strong hands-on experience in IT support, a service-oriented mindset, and the ability to work independently.

What you will do:

 * Provide 1st and 2nd line technical support to on-site end users, including issue diagnosis, troubleshooting, and resolution for hardware, software, and network-related problems.
 * Install, configure, patch, upgrade, and maintain operating systems and application software. iOS, Windows.
 * Handle hardware failures, replacements, installations, and configuration loading for laptops, desktops, peripherals, and other office IT equipment.
 * Support and administer Microsoft Active Directory, Microsoft 365, Teams, and Exchange.
 * Administer and support conference room A/V systems and VPN access.
 * Ensure timely updates and resolution of IT tickets using the internal ITSM tool, in line with defined SLAs.
 * Support IT asset management, including tracking, inventory maintenance, and lifecycle documentation.
 * Assist with server room maintenance and equipment management at the German office.
 * Provide professional, user-friendly communication and guidance to non-technical staff regarding IT requests and issues.
 * Update the knowledge base, technical documentation, and support procedures.