> Markdown version of [/jobs/ext/450039-deskside-support-technician](https://www.wearedevelopers.com/jobs/ext/450039-deskside-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Technician - **Company:** CompuCom Systems Holding LLC - **Location:** Sunrise, FL, United States - **Experience:** Experienced - **Salary:** $39,520.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, VoIP, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, System Center Configuration Manager, Networking Basics, Remote Access Technology, Wi-Fi Technology, Enterprise Software Applications, Tablet Computers, Peripherals, Wireless Devices, Microsoft InTune, Laptops, Servicenow - **Published:** June 6, 2026 - **Apply:** https://dejobs.org/x/x/C027788A056C43ACBFC38A58DFE2D8CF/job/ ## About the Role This role is critical in delivering high-quality end-user support, ensuring timely resolution of technical issues, and enhancing the overall user experience through proactive and responsive service. The ideal candidate will possess strong technical troubleshooting skills combined with excellent communication and customer engagement capabilities., * Minimum 2+ years of experience providing Desk Side Support * Prior experience in enterprise environments or managed services preferred * Familiarity with SCCM / Intune / endpoint management tools preferred * Exposure to onshore-offshore support models preferred * Understanding of ITIL best practices preferred * Strong troubleshooting skills across: * Windows OS and enterprise applications * Mobile devices (iOS, Android) * Printers and peripherals * Basic networking concepts (IP, DNS, DHCP) * Experience working with ITSM tools (e.g., ServiceNow) * Excellent communication and customer-facing skills * Ability to explain technical issues in a clear, user-friendly manner * Strong problem-solving and analytical skills * Ability to work independently in a fast-paced, onsite environment * Customer-first mindset with strong interpersonal skills * Proactive, accountable, and detail-oriented * Ability to handle multiple priorities and urgent situations effectively * Strong collaboration skills with onsite and remote teams ## Description * Provide onsite technical support for the enterprise regarding desktops, laptops, wireless devices (phones, tablets), printers, voice over IP telephony, remote connectivity * Provide support including configuring, testing, and deploying new technology, installation of new software, documentation * Receive and respond to incoming calls, emails, walkups, and work-related tickets regarding any user problems * Provide installation, configuration, and ongoing usability of desktop computers, laptops, printers, wireless devices, voice over IP telephones, remote connectivity, peripheral equipment and software within established standards and guidelines * Analyze and troubleshoot issues to determine if other level 2 and level 3 teams such as Engineering, Network, Server, or Security need to be engaged in solution * Coordinate support by creating appropriate tickets and assign to appropriate team(s) * Support remote clients by using remote access software to connect into a team member's computer for diagnostics and troubleshooting to determine root cause and resolution * Provide ongoing support for enterprise system rollouts that affect these users on a continuous basis * Diagnose and resolve hardware, software, and peripheral issues in a timely manner * Troubleshoot and support local network connectivity issues (Wi-Fi, LAN, VPN basics) * Respond to and resolve incidents and service requests assigned via ITSM tools (e.g., ServiceNow) * Perform break/fix support, device setup, imaging, and deployment activities * Deliver a high level of customer service and user communication, ensuring clear updates and resolution timelines * Provide hands-and-feet support for remote/offshore teams, including replacement, cabling, device checks, and guided troubleshooting * Support asset management activities, including inventory tracking, device refresh, and lifecycle management * Assist with conference room and AV support as needed * Follow standard ITIL processes for incident, request, and escalation management * Document resolutions and contribute to knowledge base articles for recurring issues ## Related Videos - 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