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# Network & Infrastructure-operations Support

- **Company:** Tata Consultancy Services Limited
- **Location:** Irving, TX, United States
- **Salary:** $30,000 - $35,000
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, ServiceNow IT Service Management
- **Published:** November 2, 2026
- **Apply:** https://diversityjobs.com/career/18814220/Network-Infrastructure-Operations-Support-Texas-Irving

## About the Role

* Strong problem-solving and analytical skills.
 * Good knowledge of network and server technologies.
 * Ability to communicate technical information effectively to different audiences.
 * Commitment to continuous learning and professional development.
 * Excellent time-management skills and the ability to respond with urgency.
 * Commitment to delivering high-quality work and contributing effectively to the team.
 * Resilience and responsiveness when overcoming challenges.
 * Ability to operate within tightly controlled operational procedures., * Technical operations or technical support experience is preferred.

## Description

* Support the Shift Lead and management by executing processes for network and distributed platforms according to knowledge-base procedures.
 * Provide Tier I technical support for the global technology infrastructure.
 * Resolve simple, automated, and scripted incidents.
 * Execute, coordinate, or implement simple, automated, and scripted changes for infrastructure requests.
 * Respond to requests from internal clients, vendors, and technology teams.
 * Troubleshoot and provide client support for technology, infrastructure, and batch-processing issues.
 * Identify and escalate severe events to Command Centre Management.
 * Document and update incident details in the ServiceNow ticketing system.
 * Escalate unresolved issues to Tier II support.
 * Communicate status updates on technical issues and remediation efforts to management.