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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Associate, Benefits Service & Technology Solutions - **Company:** New York, Inc. - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $81,000 - $104,000 - **Contract:** Permanent contract - **Skills:** HTML, Microsoft Excel, Data Analysis, Cyber Security, Information Systems, Data Cleansing, Python (Programming Language), Data Processing, Software Application Programming, Information Technology - **Published:** November 2, 2026 - **Apply:** https://www.careerjet.com/job/us1c1a1fb6ab57f89f0ca0976c9788490d/eaa ## About the Role * Bachelor's degree in Computer Science, Information Systems, Business Analytics, Human Resources, or a related field preferred. * 2-4+ years of relevant experience in benefits operations, technology solutions, process automation, business analytics, or related areas. * Demonstrated experience independently developing applications, automated workflows, or technical solutions using Python, HTML, or comparable technologies. * Familiarity with AI-assisted development tools and their practical application to business process improvement. * Strong analytical, advanced Excel, data analysis, process improvement, testing, and problem-solving skills. * Understanding of Health & Welfare benefits operations, or ability to develop the knowledge necessary to support benefits administration and related process improvements. * Ability to translate business and operational needs into practical technical solutions. * Strong organizational skills, with ability to manage competing priorities and adapt to changing business needs. * Effective communication and collaboration skills, including ability to work with business stakeholders, technical partners, and external vendors. Demonstrated initiative, attention to detail, sound judgment, and ability to work independently within established priorities and guidelines. ## Description The Senior Associate, Benefits Service & Technology Solutions serves as the Benefits Center of Excellence (COE)'s dedicated technical development resource, applying technology expertise to improve the efficiency, accuracy, and reliability of Benefits Services. The individual proactively identifies opportunities to simplify processes, reduce manual effort and recurring errors, and enhance the employee and agent experience; designs, develops, implements, and maintains practical applications, automated workflows, and other technology-enabled solutions. Working closely with Benefits leadership and team members, the Senior Associate evaluates operational challenges and translates business needs into effective process improvements and technical solutions. The role works within priorities established by the CVP, Benefits Services and in partnership with HR Technology, IT, Information Security, and vendors as appropriate. In addition to this technical development and continuous improvement focus, the position supports assigned Health & Welfare benefits operations, including recurring processing, reconciliations, and resolution of complex issues. These responsibilities provide direct operational knowledge and help ensure reliable service delivery. The allocation of time between technology initiatives and Benefits operations will vary based on immediate business needs and priorities and will be managed by the CVP, Benefits Services. What You'll Do Technology Solutions, Automation & Process Improvement * Partner with Benefits leadership and team members to identify opportunities to improve operational processes through automation, technology solutions, and workflow redesign. * Design, develop, test, implement, troubleshoot, and maintain applications, automated workflows, and tools using Python, HTML, AI-assisted development tools, and other approved technologies. * Evaluate existing Benefits processes to identify inefficiencies, manual activities, recurring errors, and opportunities to improve accuracy, turnaround time, and service reliability. * Translate operational needs and leadership-established priorities into practical technical solutions, recommending approaches and determining implementation methods within approved organizational standards. * Develop solutions that streamline data processing, reconciliations, reporting, controls, and other recurring Benefits activities. * Collaborate with HR Technology, IT, Information Security, and vendors, as appropriate, to ensure solutions align with business requirements, technical standards, and applicable security and governance requirements. * Document solutions, conduct testing, support implementation, and provide ongoing maintenance and enhancements. * Evaluate the effectiveness of implemented improvements and identify opportunities for further optimization. Benefits Operations & Service Delivery * Execute assigned Health & Welfare benefits operations activities, ensuring accuracy, timeliness, and compliance with established procedures and controls. * Manage weekly Health & Welfare benefit deduction files, including data analysis, reconciliations, discrepancy identification, and resolution. * Coordinate biannual benefit earnings updates, including data preparation, reconciliation, validation, and issue resolution. * Research and resolve complex or escalated benefits administration issues in collaboration with internal partners and external vendors. * Support data processing, reporting, reconciliations, and other recurring benefits administration activities as assigned. * Identify recurring operational issues, errors, or service challenges and recommend improvements to strengthen processes and service delivery. * Collaborate with Benefits colleagues, HR partners, and vendors to support effective administration of benefits programs.