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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Change Management Lead - **Company:** TEXAS CAPITAL BANCSHARES, INC. - **Location:** Houston, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Computing Platforms, Business Systems, Decision Support Systems, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Power BI, Salesforce.Com, Tableau (Software), Change Tracking, Data Analytics - **Published:** November 2, 2026 - **Apply:** https://www.careerbuilder.com/job-details/senior-change-management-lead-houston-tx--4e27e2a0-673b-423a-bf20-4698eda6e3e4 ## About the Role Change Management, Market Development, Customer Relationship Management (CRM), Change Management, Sales, Process Improvement, Management Strategy, Business Strategy, Risk Analysis, Leadership, * Bachelor's degree in Business Administration, Organizational Psychology, Human Resources, or related field * 7-10 years of demonstrated experience in enterprise change management, with significant focus on sales transformation, organizational restructuring, or technology adoption within banking or financial services * Proven experience driving successful adoption of complex business systems and processes across large, geographically distributed teams * Deep familiarity with banking industry operations, sales processes, customer engagement strategies, and regulatory considerations * Demonstrated expertise in developing and executing change management strategies that result in sustainable adoption of new processes, tools, and organizational structures * Advanced proficiency in creating strategic communications and change narratives tailored to executive, management, and frontline audiences * Expert-level knowledge of change management methodologies and frameworks; experience facilitating organizational transitions in complex, matrix environments * Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio, Teams) and experience with change management software platforms * Strong data analytics capabilities; ability to measure, report on, and interpret change adoption metrics and program effectiveness * Proven track record of coaching, developing, and mentoring leaders to drive change within their organizations * Demonstrated ability to influence and build consensus across senior leadership and cross-functional teams without direct authority * Strong problem-solving and strategic thinking skills; ability to address complex organizational challenges and develop innovative solutions Key Competencies * Strategic Change Leadership * Stakeholder Management & Influence * Organizational Psychology & Change Adoption * Communication & Executive Presence * Cross-Functional Collaboration * Project & Program Management * Data-Driven Decision Making * Coaching & Leadership Development * CRM & Technology Adoption * Sales Process & Revenue Enablement * Resilience & Adaptability * Business Acumen & Industry Knowledge Preferred Qualifications * Degree in Business Administration, Organizational Development, or related field * Salesforce CRM implementation or adoption experience * Experience with change management tools and platforms (e.g., Prosci, AIM, change tracking software) * Background in sales operations or sales enablement * Certification in change management (e.g., Prosci ADKAR, ICF coaching certification) * Experience working with distributed or remote teams across multiple time zones and geographies * Knowledge of data analytics tools (Power BI, Tableau) for change adoption reporting Success Metrics * Successful adoption rates of transformation initiatives (measured 90+ days post-implementation) * Reduction in change-related resistance and employee attrition during transition periods * Timely completion of change management plans aligned with project milestones * Stakeholder satisfaction scores on change communication and support effectiveness * Development of change leadership capability among mentored leaders (360-degree feedback improvements) * Contribution to revenue growth and operational efficiency targets through successful change execution * Continuous improvement in organizational change readiness and change management maturity scores ## Description * Develop and execute enterprise-level change management strategies aligned with organizational goals, ensuring adoption of sales transformation initiatives, CRM platforms, and business process improvements * Lead impact assessments and change readiness evaluations to identify risks, opportunities, and dependencies; create mitigation plans and stakeholder strategies * Design comprehensive change management plans encompassing communication, training, coaching, change leadership development, and resistance management across all organizational levels * Serve as the primary liaison between frontline operations and senior leadership, gathering field feedback, synthesizing insights, and translating business needs into actionable change initiatives * Develop and deliver strategic communication campaigns that clearly articulate change rationale, benefits, and implementation timelines to diverse stakeholder groups * Lead workshops, training programs, and executive coaching sessions to build change leadership capability among managers and functional leaders * Mentor and coach senior leaders and managers through organizational transitions, providing tools, frameworks, and guidance to effectively lead their teams through change * Partner with cross-functional teams (Sales Operations, Marketing, Product, Technology, HR) to ensure change management activities are integrated into project timelines and aligned with strategic milestones * Monitor change adoption metrics and program effectiveness; identify gaps and implement course corrections to optimize outcomes * Identify emerging risks and resistance patterns; develop proactive mitigation strategies and influence stakeholder buy-in at all organizational levels * Stay current with industry best practices, emerging change management methodologies, and technology trends to continuously enhance the organization's change capability * Build and maintain a centralized change management resource repository including templates, playbooks, training materials, and lessons learned documentation